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- Tasks: Join our team to set up and refresh laptops for a major tech rollout.
- Company: People Source Consulting Ltd, experts in niche technology recruitment.
- Benefits: Immediate start, hands-on experience, and a dynamic work environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in IT support.
- Qualifications: Experience in IT support or deployment is essential; attention to detail is key.
- Other info: Onsite role in Lisburn with SC clearance ideally required.
The predicted salary is between 24000 - 36000 £ per year.
Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.
Key Responsibilities:
- Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
- Login to systems using contractor-provided devices under guidance and supervision.
- Perform hands-on laptop refresh activities following the defined project processes.
- Collect Legacy devices from users and issue new devices based on the migration schedule.
- Ensure accurate device tracking - handover and collect the correct number of units daily.
- Update all steps in the Contractor's workflow management system with precision.
- Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
- Carry out daily manual stock checks and communicate findings to site leadership.
- Prepare collected devices for return - package using original boxes, label per Designation Rules ('Disposal' or 'Refurbishment').
- Secure all devices and equipment in onsite storage at the end of each day.
Skills & Requirements:
- Previous experience in IT support, deployment, or refresh projects.
- Strong attention to detail and ability to follow strict processes.
- Good communication and reporting skills.
- Ability to work independently and within a team.
- Physically able to move equipment between locations safely.
IT Support, 2nd Line Support, Laptop, Refresh, Desktop employer: People Source Consulting Ltd
Contact Detail:
People Source Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support, 2nd Line Support, Laptop, Refresh, Desktop
✨Tip Number 1
Familiarise yourself with the specific tools and systems used in IT support, especially those related to device tracking and workflow management. Being knowledgeable about these systems can give you an edge during the interview.
✨Tip Number 2
Demonstrate your attention to detail by preparing examples of how you've successfully followed strict processes in previous roles. This will show that you can handle the responsibilities of the position effectively.
✨Tip Number 3
Highlight any experience you have with physical equipment handling and logistics. Being able to discuss your ability to safely transport and manage devices will be crucial for this role.
✨Tip Number 4
Prepare to discuss your communication skills and how you've effectively reported issues in past positions. Clear communication is key in IT support, so showcasing this will strengthen your application.
We think you need these skills to ace IT Support, 2nd Line Support, Laptop, Refresh, Desktop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and deployment projects. Emphasise any previous roles where you handled laptop refresh activities or worked with end-user devices.
Craft a Strong Cover Letter: Write a cover letter that showcases your attention to detail and ability to follow processes. Mention specific examples from your past experiences that demonstrate your skills in communication and problem-solving.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as device tracking, stock management, and reporting. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at People Source Consulting Ltd
✨Show Your Technical Know-How
Be prepared to discuss your previous experience in IT support and deployment. Highlight specific projects you've worked on, especially those involving laptop refreshes or similar tasks, to demonstrate your technical skills.
✨Emphasise Attention to Detail
Since the role requires strict adherence to processes, share examples of how you've successfully followed detailed instructions in past roles. This will show that you can handle the meticulous nature of the job.
✨Demonstrate Communication Skills
Good communication is key in this role. Be ready to explain how you've effectively communicated with team members and users in previous positions, especially when reporting issues or providing updates.
✨Prepare for Physical Requirements
As the job involves moving equipment, mention any relevant experience you have with physically demanding tasks. Being upfront about your ability to handle the physical aspects of the job will reassure the interviewer.
