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- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Boots Opticians is dedicated to inclusivity and personal growth in a supportive environment.
- Benefits: Enjoy flexible working options, generous discounts, and comprehensive career development opportunities.
- Why this job: Join a diverse team committed to making a positive impact while developing your skills.
- Qualifications: Experience in customer service and a desire to learn; leadership experience preferred.
- Other info: We offer flexible working arrangements and support for applicants needing adjustments.
The predicted salary is between 30000 - 42000 £ per year.
About the role
As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include: patient pre-screening, dispensing, accuracy checks and much more.
You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews and performance management.
We will support you in completing our industry leading ‘Step into Optics’ training programme along to help you to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.
What you’ll need to have:
- Experience working in a customer facing role
- Desire to learn
- Led or coached a team
It would be great if you also have:
- Experience working in a clinical environment
Our benefits:
- Discretionary Quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non-Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Why Boots Opticians:
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.
What’s next:
Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Assistant Store Manager (Retail) employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager (Retail)
✨Tip Number 1
Familiarise yourself with Boots Opticians' values and mission. Understanding their commitment to inclusivity and customer service will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlighting these instances will demonstrate your leadership skills and ability to inspire others, which is crucial for the Assistant Store Manager role.
✨Tip Number 3
Research the clinical aspects of the role, especially if you have experience in a clinical environment. Being knowledgeable about patient pre-screening and dispensing will show your readiness to take on the responsibilities of the position.
✨Tip Number 4
Network with current or former employees of Boots Opticians if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Assistant Store Manager (Retail)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Assistant Store Manager position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Leadership Experience: Emphasise any previous experience you have in leading or coaching a team. Provide specific examples of how you inspired your team and contributed to their development, as this is crucial for the role.
Showcase Customer Service Skills: Since the role involves delivering an exemplary customer journey, make sure to include examples of your customer-facing experience. Discuss how you handled customer interactions and resolved issues effectively.
Express Willingness to Learn: Mention your desire to learn and grow within the role, especially regarding the clinical aspects of the position. Highlight any relevant training or courses you are willing to undertake, such as the 'Step into Optics' programme.
How to prepare for a job interview at The Boots Company PLC
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, you'll need to lead by example in customer service. Prepare examples of how you've successfully handled customer interactions in the past, highlighting your ability to resolve issues and enhance the customer experience.
✨Demonstrate Leadership Experience
Since you'll be managing a team, it's crucial to discuss your leadership style. Share specific instances where you've coached or led a team, focusing on how you motivated them and contributed to their development.
✨Familiarise Yourself with Clinical Operations
Even if you don't have extensive clinical experience, showing a willingness to learn about the clinical aspects of the role can set you apart. Research common clinical activities at Boots Opticians and express your eagerness to engage in training.
✨Emphasise Adaptability and Teamwork
The role involves a variety of tasks, so highlight your adaptability. Discuss experiences where you've successfully worked across different areas or collaborated with diverse teams, showcasing your flexibility and teamwork skills.
