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- Tasks: Assist customers with motorcycle parts and accessories, ensuring exceptional service.
- Company: Join a family-run dealership with a passion for motorcycles since 1980.
- Benefits: Enjoy competitive salary, employee discounts, and on-site parking.
- Why this job: Be part of a dynamic team in a growing business with a love for motorcycles.
- Qualifications: Passion for motorcycles, customer service experience, and good communication skills required.
- Other info: Full manufacturer training provided; ideal for those eager to learn and grow.
The predicted salary is between 24000 - 36000 £ per year.
Our client is one of the most successful premium multi-franchise motorcycle dealership businesses in the North of England and franchised agents for Kawasaki, Yamaha, Suzuki & Peugeot. They live and breathe motorcycles and our 2nd generation family run dealership was established in 1980. They are looking for a dynamic and enthusiastic candidate to join their team in their premium multi-franchise business as a Motorcycle Parts Advisor.
We are seeking a dedicated and knowledgeable Parts Advisor with strong customer service skills and a solid understanding of motorcycle parts & accessories. As a Parts Advisor, you will act as the primary point of contact for customers, ensuring their needs are met while providing exceptional service. Your role will involve managing cash transactions efficiently.
Responsibilities and duties include:
- Organising all data capture to ensure that customers are communicated with effectively and every opportunity for selling and promoting the activity of the Parts department is fully maximised.
- Making sure that Parts Aftersales CSI scores reflect the expectations of the business and manufacturers.
- Developing and maximising every opportunity for the sale of parts & accessories.
- Ensuring the correct and efficient supply of parts to the workshop as and when required.
Ideal Candidate
The ideal candidate will have a successful track record as a Parts Advisor from either the motorcycle or automotive industries and a good technical understanding of motorcycles. Proven experience in customer service, preferably in the automotive industry - 1 year (preferred). Good mechanical knowledge to understand vehicle parts & accessories. Excellent communication skills, both verbal and written. Ability to upsell products and services effectively. Experience with cash handling procedures is desirable. Strong organisational skills with attention to detail. Ability to work well under pressure in a fast-paced environment. Can reliably commute or plan to relocate before starting work (preferred).
Essential
- A passion for motorcycles is an absolute must as is the ability to deliver results.
- A good technical knowledge of motorcycles together with the ability to communicate clearly with both the workshop and customers.
- Full clean driving licence.
- GCSE or equivalent (required) in English & Maths.
Desirable
- Full motorcycle licence or CBT certificate.
- Ideally from a previous automotive position, you will have the technical knowledge to be able to advise and accurately identify parts of a motorcycle.
- Beyond this, you will be keen to develop what you know through product updates, hands-on model experience and expert training.
Benefits
A very competitive salary will be awarded to the successful candidate which will fully reflect both qualifications and experience. Full manufacturer specific training will be provided as necessary. Employee discount. On-site parking.
Motorcycle Parts Advisor employer: BikeJobs
Contact Detail:
BikeJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motorcycle Parts Advisor
✨Tip Number 1
Familiarise yourself with the specific motorcycle brands that the dealership represents, such as Kawasaki, Yamaha, Suzuki, and Peugeot. Understanding their parts and accessories will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Network within the motorcycle community, both online and offline. Attend local motorcycle events or join forums to connect with enthusiasts and professionals. This can provide you with valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to demonstrate your customer service skills in a practical setting. Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues, as this will be crucial in showcasing your fit for the role.
✨Tip Number 4
Stay updated on the latest trends and technologies in the motorcycle industry. Being knowledgeable about new models, parts, and accessories will show your passion and commitment, making you a more attractive candidate for the role.
We think you need these skills to ace Motorcycle Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Parts Advisor, especially in the motorcycle or automotive industries. Emphasise your customer service skills and any technical knowledge you have about motorcycle parts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for motorcycles and your understanding of the role. Mention specific experiences that demonstrate your ability to upsell products and handle cash transactions effectively.
Highlight Relevant Skills: In your application, clearly outline your communication skills, organisational abilities, and any experience with data capture or customer interaction. These are key attributes for the Motorcycle Parts Advisor position.
Show Enthusiasm: Convey your enthusiasm for the motorcycle industry in your application. Companies like this one value candidates who are genuinely passionate about their products and services, so let that shine through in your writing.
How to prepare for a job interview at BikeJobs
✨Show Your Passion for Motorcycles
Make sure to express your enthusiasm for motorcycles during the interview. Share any personal experiences or stories that highlight your love for bikes, as this will resonate with the dealership's culture and values.
✨Demonstrate Your Technical Knowledge
Be prepared to discuss specific motorcycle parts and accessories. Brush up on your technical knowledge beforehand, so you can confidently answer questions about how different components work and their importance in the overall performance of a motorcycle.
✨Highlight Customer Service Skills
Since the role involves direct customer interaction, be ready to provide examples of how you've successfully handled customer inquiries or resolved issues in the past. Emphasise your ability to upsell products and services effectively.
✨Prepare for Cash Handling Questions
As cash handling experience is desirable, think of scenarios where you've managed transactions efficiently. Be ready to explain your approach to ensuring accuracy and security when dealing with cash.
