Tour Administrator

Tour Administrator Do you dream of delivering exceptional experiences? Do you thrive in fast-paced, dynamic environments where you can showcase your skills and make a real impact? This is a fantastic opportunity to join an award-winning company in York, becoming an essential part of their mission to craft unforgettable experiences. This is a full-time, permanent role, Monday to Friday, offering incredible opportunities for growth and development. You will be an exceptional administrator and your day will involve: * Addressing availability issues with speed and creativity, finding the best alternative solutions. * Handling unexpected last-minute changes with confidence, ensuring smooth operations while maintaining high-quality service. * Building strong, effective relationships with key suppliers to deliver exceptional solutions aligned with the company’s brand. * Communicating seamlessly with suppliers, managers, and internal teams to ensure a flawless experience. * Assisting customers with modifying their plans, ensuring requests are met within strict timeframes without compromising service quality. * Upholding high standards by adhering to robust processes and meeting SLA and KPI targets. What we’re looking for in our Tour Administrator: Ø Proven experience in a fast-paced, customer-focused role and the ability to manage tasks efficiently while maintaining impeccable attention to detail. You will have a strong interest in providing outstanding service and an excellent understanding of geographical destinations. Ø Clear, concise verbal and written communication skills with top-notch English and numeracy abilities are also essential. A collaborative and positive mindset is key to working effectively within a team. In return, you will receive: – Comprehensive training and support to help you succeed in your role. – A vibrant and collaborative team culture that values your contributions. – Opportunities to grow and make a real impact in delivering world-class experiences. Competitive Salary: £25.5K, 33 days of annual holiday to recharge, access to a healthcare benefit scheme and extensive well-being services, including money-back options. Life Assurance and Death in Service benefit equivalent to 4x your basic salary, Group Personal Pension Plan to help build your future & extensive staff discounts to enhance your experience! Admin/travel/tours/events/visits/holidays/customer service/administration Job Types: Full-time, Permanent