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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and innovation.
- Benefits: Enjoy a competitive salary, flexible working options, and extensive employee perks including discounts and healthcare.
- Why this job: This role offers personal growth, a supportive culture, and the chance to make a real impact.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Flexible scheduling, remote work options, and opportunities for career development await you.
The predicted salary is between 25087 - 25684 £ per year.
Where: Glasgow - Alexander Bain House
Full Time: Permanent
Salary: £25,087 rising to £25,684 after 8 months, plus uncapped commission.
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in EE Glasgow.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Representative employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers over the phone, consider role-playing scenarios with friends or family to enhance your ability to build rapport and handle various customer interactions.
✨Tip Number 3
Research common customer service challenges and solutions. Being prepared to discuss how you would handle difficult situations can demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 4
Show enthusiasm for the role and the company culture. During any conversations or interviews, express your excitement about joining a team that values flexibility and support, as this aligns with the company's ethos.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Use specific examples that demonstrate your ability to communicate effectively and build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention how your life experiences have equipped you with the skills needed for this position, and express your eagerness to join the EE team.
Highlight Transferable Skills: In your application, emphasise any transferable skills you possess, such as negotiation, problem-solving, and adaptability. These are crucial for a Customer Service Representative role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully built relationships or resolved conflicts in the past. This will demonstrate your interpersonal skills and suitability for the role.
✨Research the Company
Familiarise yourself with EE's products and services before the interview. Understanding what they offer will allow you to speak confidently about how you can contribute to enhancing customers' digital lives, which is a key aspect of the role.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also responding thoughtfully. It reflects your ability to understand customer needs, which is essential for a Customer Service Representative.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to think on your feet or adapt quickly. This will showcase your ability to handle real-life customer interactions effectively.
