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- Tasks: Coordinate service requests and manage schedules for engineers.
- Company: Join a dynamic team at a leading service provider in Farnham.
- Benefits: Enjoy a competitive salary, medical plans, life assurance, and a pension scheme.
- Why this job: Be part of a supportive team that values customer service and teamwork.
- Qualifications: Looking for proactive team players with strong IT skills and time management.
- Other info: Uniform provided; perfect for those seeking a hands-on role in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking a dedicated Service Controller to join my clients Head Office team in Farnham. This is a vital role within our Service Department, where you will be responsible for coordinating resources efficiently to ensure rapid resolution of service requests and maintaining clear communication both internally and externally.
Role Overview: As a Service Controller, you will oversee the coordination of service engineers based at your allocated depot. You will manage the booking and scheduling of breakdowns and service jobs, follow up on ongoing tasks, and handle administrative duties such as processing timesheets and invoicing for completed retail repairs.
Key Responsibilities:
- Coordinate breakdowns and service jobs, allocating them to engineers and liaising with customers to minimise equipment downtime.
- Generate and send estimates for additional repair work within 24 hours.
- Maintain regular communication with customers, providing updates on all active jobs.
- Support general administrative duties to ensure smooth departmental operations.
- Handle incoming calls professionally, maintaining a polite and diplomatic approach, even when dealing with challenging situations.
What We’re Looking For:
- A strong team player with a proactive and positive mindset.
- Excellent time management and the ability to prioritise effectively under pressure.
- A commitment to providing outstanding customer service.
- Flexibility and willingness to support both internal teams and external customers.
- Confident IT skills and adaptability to various systems.
Benefits:
- Competitive salary (based on experience)
- Medical and dental cash plan scheme
- Life assurance cover
- Contributory pension scheme
- Uniform provided
Contact Detail:
Eye4 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools commonly used in service coordination. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, especially in handling challenging situations. Role-playing scenarios with a friend or family member can help you feel more confident when discussing how you would manage difficult customer interactions.
✨Tip Number 3
Research the company’s values and recent projects. Showing that you understand their mission and how you can contribute to their goals will impress the hiring team and demonstrate your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Service Controller role, which can help you tailor your approach.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Service Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage tasks under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past work that showcase your proactive mindset, time management skills, and commitment to customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service Controller role.
How to prepare for a job interview at Eye4 Recruitment
✨Show Your Team Spirit
As a Service Controller, being a strong team player is crucial. During the interview, share examples of how you've successfully collaborated with others in previous roles. Highlight your proactive approach and positive mindset to demonstrate that you can contribute effectively to the team.
✨Demonstrate Time Management Skills
Time management is key in this role. Be prepared to discuss specific instances where you've had to prioritise tasks under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to handle multiple responsibilities efficiently.
✨Emphasise Customer Service Commitment
Outstanding customer service is a must for this position. Think of examples where you've gone above and beyond for customers. Be ready to explain how you maintain clear communication and manage expectations, especially in challenging situations.
✨Familiarise Yourself with IT Systems
Confident IT skills are essential for a Service Controller. Research the types of systems commonly used in service coordination and be ready to discuss your experience with similar tools. If you have any specific software knowledge, mention it to show your adaptability and readiness to learn.
