Sales Support Administrator

Sales Support Administrator

Optima Recruitment are currently working with a growing and well-established business who are looking to recruit a Sales Support Administrator to play a key role in ensuring smooth communication between customers, suppliers, and engineers.

This is a varied and fast-paced role, ideal for someone with strong administration skills who enjoys problem-solving and working as part of a collaborative team.

The Role

As Sales Support Administrator, you will provide essential administrative and coordination support to the service and sales teams.

Key Responsibilities

• Handling incoming phone and email enquiries relating to technical queries and orders
• Liaising with customers, suppliers and engineers to ensure accurate information flow
• Processing orders generated by the service department
• Obtaining supplier costs and confirming delivery times
• Raising and issuing customer quotations
• Carrying out calculations based on supplier pricing in the UK and internationally
• Liaising with suppliers and engineers regarding technical enquiries
• Coordinating with carriers to resolve delivery issues and ensure deadlines are met
• Providing progress updates on orders and deliveries to internal teams and customers
• Maintaining accurate and up-to-date records of enquiries, orders and quotations

Person Specification

• Previous administration experience
• Proficient in Microsoft Word and Excel
• Strong numeracy skills with excellent attention to detail
• Clear, confident communication skills with a professional telephone manner
• Flexible, adaptable and able to remain calm under pressure
• Reliable, proactive and a strong team player

Salary & Benefits

• Salary of up to £28,000 (depending on experience)
• Monday to Friday – normal office hours
• Excellent benefits package
• Full training provided