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- Tasks: Engage with customers, process orders, and handle inquiries across various platforms.
- Company: Join a family-run business with 45 years of experience in e-commerce and retail.
- Benefits: Enjoy opportunities for learning, growth, and a dynamic work environment.
- Why this job: Be part of a supportive team that values customer service and offers diverse tasks.
- Qualifications: Strong customer service skills and confidence in online systems are essential.
- Other info: Experience in B2B or B2C sales is a plus; training will be provided.
The predicted salary is between 28800 - 43200 £ per year.
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- Work within a family-run company with over 45 years of industry experience.
- Combined order processing and customer service role (diverse).
- Great opportunities for learning and growth.
A long-standing e-commerce and retail business based in M33 is looking to hire a sales administrator to join their team at head office.
The company offers a variety of sales activities, keeping the role engaging and dynamic. The position involves a mix of B2B and B2C work, including order processing across different channels. The ideal candidate should have strong customer service skills, be open to relevant training, and possess excellent communication abilities.
Job description for Sales Administrator
- Answer customer inquiries across multiple platforms and query types
- Process customer invoices
- Process sales orders in the online system
- Dispatch and track customer orders via online portals
- Complete administrative duties for the office
- Fill out new line forms as needed
Job skills required for Sales Administrator
- Customer service experience (call handling, query resolution, etc.)
- Confidence in email and online systems
- Strong Microsoft Office and computer literacy skills
- Experience within a B2B or B2C sales team
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Sales Administrator employer: Gibson Hollyhomes
Contact Detail:
Gibson Hollyhomes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer inquiries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Word. Being proficient in these tools is crucial for processing orders and handling administrative tasks efficiently, which will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, both written and verbal. Since the role involves interacting with customers across various platforms, being articulate and clear will enhance your ability to resolve queries and provide excellent service.
✨Tip Number 4
Research common customer service scenarios related to B2B and B2C sales. Being prepared with examples of how you've handled similar situations in the past can showcase your experience and readiness for the role.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales administration. Emphasise any roles where you've handled inquiries, processed orders, or worked with B2B and B2C clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention specific examples of how your previous experience aligns with the responsibilities listed in the job description.
Highlight Technical Skills: Since the role requires strong Microsoft Office and computer literacy skills, be sure to mention any relevant software you are proficient in. If you have experience with online order processing systems, include that as well.
Show Willingness to Learn: In your application, express your openness to training and development opportunities. This is important for a role that offers growth within the company, so make it clear that you're eager to learn and adapt.
How to prepare for a job interview at Gibson Hollyhomes
✨Showcase Your Customer Service Skills
Since the role involves answering customer inquiries and resolving queries, be prepared to discuss your previous customer service experiences. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Your Technical Proficiency
The position requires strong Microsoft Office skills and familiarity with online systems. Brush up on these tools before the interview and be ready to discuss how you've used them in past roles, especially in processing orders or managing invoices.
✨Highlight Your Adaptability
This role is dynamic and involves a mix of B2B and B2C work. Be sure to express your willingness to learn and adapt to new challenges. Share instances where you've successfully adjusted to changes in your work environment or responsibilities.
✨Prepare Questions About the Company
Research the company’s history and values, especially since it’s family-run with over 45 years of experience. Prepare thoughtful questions that show your interest in their operations and culture, which can help you stand out as a candidate who is genuinely interested in the role.
