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- Tasks: Assist customers in-store and over the phone, ensuring top-notch service.
- Company: Join Protyre Autocare, the UK's fastest-growing automotive service provider.
- Benefits: Enjoy bonuses, discounts, funded training, and a range of employee perks.
- Why this job: Be part of a dynamic team with opportunities for growth and development.
- Qualifications: Customer service skills and a valid driving licence are essential; automotive knowledge is a plus.
- Other info: Chance to win vouchers and recognition for your hard work!
The predicted salary is between 24000 - 36000 £ per year.
Protyre Autocare are looking for an enthusiastic Retail Assistant / Service Advisor to join our growing team. We are a fast-growing national automotive company offering superb training and development opportunities. Reporting to the Centre Manager you will be responsible for dealing directly with customers both in person and on the phone, to help deliver the company business objectives, whilst ensuring a high level of customer service.
Location: Protyre Taunton, new home for Bathwick Tyres
Benefits:
- A chance to earn a regular bonus.
- Career development: we offer a variety of fully funded IMI courses, including management courses.
- Staff discounts on servicing, tyres, and MOTs
- Retail vouchers, Finder's fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee Assistant Program
- Long Service Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match.
- Employee of the month; a chance to win a £50 voucher
- Centre of the month; a chance to win a race at your local go-karting track.
About you:
- Excellent customer service skills
- Excellent phone etiquette
- Previous administration experience
- The willingness to constantly learn and improve your knowledge
- The ability to act on your own initiative and take responsibility for the quality of your work
- Automotive knowledge preferred but not essential
- Full valid Driving Licence
About the role:
- Booking vehicles into diary
- Meet & Greet customers
- Ordering parts into centre
- Delivering customer contact to a high standard.
- Work in a safe manner and always comply with health & safety regulations.
- Make customers and/or management aware of any additional faults on the vehicle.
- Carry out other duties as you may reasonably be called upon to perform
Why join Protyre Autocare? Protyre Autocare is the UK's fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial and many other exciting roles within the motor industry. Protyre Autocare is the retail branch of The Micheldever Group.
Retail Assistant employer: Micheldever Tyre Services Ltd
Contact Detail:
Micheldever Tyre Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with Protyre Autocare's services and products. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will help you feel more confident when interacting with customers, showcasing your excellent phone etiquette and face-to-face communication.
✨Tip Number 3
Research common automotive terms and basic vehicle maintenance knowledge. Even if you don't have prior experience, showing that you've taken the initiative to learn about the industry can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Protyre Autocare on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. Mention specific examples where you've excelled in a similar role, especially if you have previous administration experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Explain why you're interested in working for Protyre Autocare and how your skills align with their needs, particularly in delivering high levels of customer service.
Highlight Relevant Skills: In your application, emphasise your excellent phone etiquette and willingness to learn. If you have any automotive knowledge, even if it's minimal, be sure to mention it as it could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Micheldever Tyre Services Ltd
✨Show Your Enthusiasm
Protyre Autocare is looking for someone who is genuinely excited about the role. Make sure to express your enthusiasm for the automotive industry and the opportunity to work with customers. A positive attitude can go a long way!
✨Demonstrate Customer Service Skills
Since excellent customer service is key for this position, prepare examples from your past experiences where you successfully handled customer interactions. Highlight your ability to resolve issues and ensure customer satisfaction.
✨Prepare for Common Questions
Anticipate questions related to your previous experience, especially in administration and customer service. Be ready to discuss how you can contribute to the team and meet the company's business objectives.
✨Research Protyre Autocare
Familiarise yourself with Protyre Autocare's services and values. Understanding their mission and what sets them apart in the automotive industry will help you tailor your responses and show that you're a good fit for their team.
