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- Tasks: Lead the design and development of impactful service journeys for BookTrust's partners.
- Company: Join BookTrust, the UK's largest children's reading charity, making a difference in kids' lives.
- Benefits: Enjoy a collaborative work environment with opportunities to innovate and create real change.
- Why this job: Be part of a mission-driven team that enhances children's reading experiences across the UK.
- Qualifications: Experience in service design and a passion for improving children's literacy are essential.
- Other info: This role offers a chance to work with diverse partners and make a lasting impact.
The predicted salary is between 36000 - 60000 £ per year.
BookTrust is the UK’s largest children’s reading charity. We know that children who read are happier, healthier, more empathetic, and more creative. They also do better at school. Working with every local authority and across every region in the country, and supported by Arts Council funding, we reach over 1.3 million families a year via partners in schools, children’s centres, health visitors and libraries. This incredible network helps us to get children reading across the country. It’s an exciting time at BookTrust: we’re investing in developing our successful scaled programmes to deepen the impact we’re delivering for the children we’re reaching. We’re looking for a fantastic Service Design Lead to drive the design and development of ‘at scale’ offers, enhancing the priority touchpoints and moments of truth in our partner journey to create greater impact for families. Working closely with our Partnerships team and our Research and Impact team the postholder will reimagine our existing service journeys and define and activate service or product improvements that drive loyalty, advocacy and deepen relationships with our key delivery partners. Objectives and Deliverables: Define our ‘to be’ delivery partner service journey to identify and deliver priority enhancements that make the most of our physical and digital touchpoints with partners, ensuring that our channels work together to in a cohesive, impactful,…
Service Design Lead employer: BOOKTRUST
Contact Detail:
BOOKTRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Lead
✨Tip Number 1
Familiarize yourself with BookTrust's mission and values. Understanding how we impact children's reading habits will help you align your vision for service design with our goals, making you a more compelling candidate.
✨Tip Number 2
Network with professionals in the charity sector, especially those involved in service design or partnerships. Engaging with others in the field can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've enhanced service journeys in previous roles. Highlighting measurable outcomes from your past experiences will demonstrate your ability to drive impact at scale.
✨Tip Number 4
Stay updated on trends in service design and children's literacy initiatives. Showing that you're informed about current challenges and innovations in these areas will set you apart as a knowledgeable candidate.
We think you need these skills to ace Service Design Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Design Lead position at BookTrust. Understand the key responsibilities and objectives, and think about how your experience aligns with their needs.
Tailor Your CV: Customize your CV to highlight relevant experience in service design, partnerships, and impact measurement. Use specific examples that demonstrate your ability to enhance service journeys and drive loyalty.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your passion for children's reading initiatives but also outlines how you can contribute to BookTrust's mission. Mention specific projects or experiences that relate to the role.
Highlight Collaborative Experience: Since the role involves working closely with various teams, emphasize any past experiences where you successfully collaborated with different stakeholders. This will show your ability to work effectively within a team environment.
How to prepare for a job interview at BOOKTRUST
✨Understand the Mission
Familiarize yourself with BookTrust's mission and values. Be prepared to discuss how your experience aligns with their goal of promoting reading among children and how you can contribute to their vision.
✨Showcase Your Service Design Skills
Be ready to provide examples of your previous work in service design. Highlight specific projects where you successfully enhanced user journeys or improved partner relationships, focusing on measurable outcomes.
✨Collaborative Mindset
Since the role involves working closely with various teams, demonstrate your ability to collaborate effectively. Share experiences where you worked cross-functionally to achieve a common goal, emphasizing communication and teamwork.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that assess your problem-solving skills. Think about potential challenges in service design and how you would approach them, particularly in the context of enhancing partner journeys.
