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- Tasks: Provide technical support and commissioning for automated laser gauging systems.
- Company: Join a leading manufacturer in innovative measurement technology.
- Benefits: Enjoy hybrid working, generous travel allowance, and time off in lieu for travel.
- Why this job: Become a specialist in cutting-edge technology while travelling across Western Europe.
- Qualifications: Electrical or electro-mechanical qualification with experience in high-volume manufacturing.
- Other info: Full product training provided; no emergency call outs required.
The predicted salary is between 36000 - 60000 £ per year.
This manufacturer of automated laser gauging and measurement systems wishes to appoint a support engineer to provide technical support, ppm and break-fix and commissioning to their manufacturing client base. Full product training is offered.
N.B. The role involves approximately 60% short duration travel (5/6 days) to mostly Western Europe customers. Significant time off in lieu of travel is offered to allow you to recharge your batteries (in addition to a generous travel allowance and company credit card). Travel is scheduled 6-8 weeks in advance (no emergency call out).
When in the UK, hybrid working is allowed; however, access to their Worcestershire site is required.
The ideal candidate will be qualified in an electrical or electro-mechanical discipline and have experience of machinery operating in a high volume manufacturing environment (some understanding of controls ideally).
The typical development pathway within the role is to train you to become a SPECIALIST in at least one of their major products.
If you are a resourceful engineer who enjoys working in a customer facing role, please apply.
Product Support Engineer employer: ETS Technical
Contact Detail:
ETS Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their automated laser gauging and measurement systems will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any relevant experience you have in high volume manufacturing environments. Be prepared to discuss specific examples of how you've tackled challenges in similar settings, as this will show your capability to adapt to their client base.
✨Tip Number 3
Since the role involves significant travel, emphasise your flexibility and willingness to travel. Share any past experiences where you've successfully managed travel schedules and maintained productivity while on the road.
✨Tip Number 4
Prepare to discuss your customer-facing skills. As this position requires interaction with clients, think of examples where you've provided excellent support or resolved issues effectively, showcasing your resourcefulness and communication skills.
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your qualifications in electrical or electro-mechanical disciplines. Emphasise any experience you have in high volume manufacturing environments and mention any relevant machinery or controls knowledge.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your customer-facing experience and how it aligns with the responsibilities of a Product Support Engineer. Mention your willingness to travel and adapt to hybrid working conditions.
Showcase Relevant Skills: When detailing your skills, focus on technical support, problem-solving, and any specific software or tools you are familiar with that relate to automated laser gauging and measurement systems. Highlight your resourcefulness and ability to work under pressure.
Prepare for Potential Questions: Think about potential interview questions related to your technical expertise and customer service experience. Be ready to discuss scenarios where you've successfully resolved issues or improved processes in a manufacturing setting.
How to prepare for a job interview at ETS Technical
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of electrical and electro-mechanical systems. Be prepared to discuss your previous experience in high-volume manufacturing environments and how it relates to the role.
✨Demonstrate Customer-Facing Skills
Since this role involves significant interaction with clients, highlight any past experiences where you've successfully resolved customer issues or provided support. Share specific examples that showcase your communication and problem-solving skills.
✨Discuss Travel Flexibility
Be ready to talk about your willingness to travel for work. Since the position requires around 60% travel, express your enthusiasm for visiting clients in Western Europe and how you manage work-life balance during travel.
✨Express Interest in Specialisation
The company aims to develop specialists in their products. Show your eagerness to learn and grow within the role by discussing your interest in becoming a specialist and how you plan to achieve that through training and hands-on experience.
