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- Tasks: Support daily shop operations, ensuring excellent customer service and managing stock.
- Company: Join a heritage site with stunning gardens and historic buildings, welcoming visitors to explore.
- Benefits: Enjoy enhanced holidays, discounts, free events, and access to an on-site gym.
- Why this job: Be part of a vibrant team in a unique setting, making history come alive for visitors.
- Qualifications: Experience in customer service and the heritage sector is essential; must be proactive and friendly.
- Other info: Flexible hours with potential for increased days; regular weekend and evening shifts required.
The predicted salary is between 20391 - 20391 £ per year.
Retail Assistant – Heritage/Visitor shop – Part-time, Permanent (4-days out of 7) – Central SW London – £20,391 excellent benefits This heritage site, with vast gardens and historic buildings is opening a new visitor centre for visitors who will have access to the new shop, museum, café, etc, as well as enjoying guided tours and able to admire the history and architecture, as well as learn more about some of the retired residents living in the grounds and enjoy the gardens and vast grounds. The purpose of this role is to support the day to day running of the shop, encompassing driving high levels of customer service, sales and visual merchandising. SALARY ETC: * This is a permanent part-time role, working 4 days out of 7-day, on a rota basis, working out at 30-hours a week and includes breaks. Hours will increase to 5 days a week, when holiday and sickness cover is required. * The role will require regular weekend and some evening working (time off in lieu will be given for the shop opening outside of regular working hours). * The shop will be open 9am to 5pm 7 days a week. * It is located in the central SW London area. * £20,391 per annum (for 32-hours, including breaks) * Permanent, Part-time * Excellent benefits such as enhanced holidays, training and development, discounts on all on-site outlets, free and discounted events, on-site gym, etc. REQUIREMENTS: * Must have full rights to work in the UK (sorry but not able to consider people on highly skilled visas, or needing sponsorship, or student visas) * Experience of working within the heritage or museum sector, or other visitor attractions. * Experience of working with volunteers. * Excellent customer service skills is essential * Clear communication and interpersonal skills, with fluent English. * Good level of numeracy * Resilience, energy and a passion for selling * A proactive, can-do attitude * Approachable and friendly personality * Excellent personal presentation and a professional attitude DUTIES TO INCLUDE: * Ensure high levels of customer satisfaction through excellent customer service * Keep up to date with product information * Manage point-of-sale processes * Support the management of team rotas, including those of volunteers * Ensure the shop is sufficiently stocked at all times and visual merchandising and housekeeping standards are adhered to. * Support the receiving and storage of deliveries. * Support the fulfilment of online sales. * Assist with \’Pop Up’ shop opportunities across the site during Events and at Outreach events. * Participate in stocktakes when required. * Ensure the shop is run safely and Health & Safety policies and procedures are adhered to. * Please note, this role will involve lifting and manoeuvring stock * Provide cover for the Post Office Supervisor through operating the Post Office automated system, for which training will be provided, and selling to, and advising customers on Post Office products
Retail Assistant - Heritage gift shop - 4 days a week employer: Hire Ground
Contact Detail:
Hire Ground Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Heritage gift shop - 4 days a week
✨Tip Number 1
Familiarise yourself with the heritage site and its offerings. Understanding the history, architecture, and the unique aspects of the visitor centre will help you engage with customers and provide them with a richer experience.
✨Tip Number 2
Showcase your customer service skills during any interactions you have prior to the interview. Whether it's in casual conversations or networking events, demonstrating your friendly and approachable personality can leave a lasting impression.
✨Tip Number 3
If you have experience working with volunteers, be ready to discuss specific examples of how you've managed or supported them. This will highlight your ability to work collaboratively and lead within a team environment.
✨Tip Number 4
Prepare to discuss your passion for retail and sales. Think of examples where you've successfully driven sales or enhanced customer satisfaction, as this role requires a proactive attitude and a genuine enthusiasm for selling.
We think you need these skills to ace Retail Assistant - Heritage gift shop - 4 days a week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, customer service, and any work within the heritage or museum sector. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive attitude. Mention your experience with volunteers and how you can contribute to the shop's success.
Highlight Key Skills: In your application, emphasise your excellent communication skills, resilience, and ability to work under pressure. These are crucial for providing high levels of customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Hire Ground
✨Showcase Your Customer Service Skills
Since excellent customer service is essential for this role, be prepared to share specific examples of how you've provided outstanding service in previous positions. Highlight any experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Passion for Heritage
This position is within a heritage site, so it's important to express your enthusiasm for history and culture. Research the site beforehand and mention any specific aspects that resonate with you during the interview.
✨Prepare for Teamwork Questions
As the role involves working with volunteers and managing team rotas, be ready to discuss your experience in teamwork and collaboration. Think of examples where you've successfully worked with others to achieve a common goal.
✨Exhibit Your Proactive Attitude
The job requires a proactive, can-do attitude. Be prepared to discuss situations where you've taken initiative or solved problems independently. This will demonstrate your suitability for the dynamic environment of a retail assistant.
