Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line support, troubleshoot issues, and assist end users.
- Company: Join a leading organization in content management and enterprise automation technologies.
- Benefits: Competitive salary up to £30k and flexible onsite work (3-4 days).
- Why this job: Gain hands-on experience in IT support while working with innovative technologies.
- Qualifications: 6 months of IT support experience, knowledge of SQL, ITIL, and M365 required.
- Other info: Opportunity to grow in a dynamic and ambitious team.
The predicted salary is between 21600 - 30000 £ per year.
Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) – SW London – 3-4 days onsite – up to £30k Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation) This is an exciting opportunity for a Junior Helpdesk Analyst to join an innovative and ambitious organisation who are leading experts in content management and enterprise automation technologies providing 1st/2nd line support. As a Junior Helpdesk Analyst you will be responsible for taking ownership of 1st and 2nd line technical issues, providing support to end users and escalating more complex issues. The following are essential: A minimum of 6 months experience in a similar IT support role, providing 1st/2nd line support Experience of working with SQL ITIL Frameworks Experience troubleshooting technical issues Working with both M365 and Microsoft on-prem applications SharePoint experience Excellent problem-solving and communication skills Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) – SW London – 3-4 days onsite – up to £30k Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation) Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Help Desk Analyst employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Analyst
✨Tip Number 1
Make sure you familiarize yourself with the ITIL framework, as it's essential for this role. Understanding the principles of IT service management will not only help you in your application but also during the interview process.
✨Tip Number 2
Brush up on your SQL skills! Since experience with SQL is a key requirement, being able to demonstrate your knowledge and problem-solving abilities with databases can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with M365 and Microsoft applications, especially SharePoint. Being able to discuss specific instances where you've used these tools effectively will show your practical knowledge.
✨Tip Number 4
Prepare for common troubleshooting scenarios that you might face in a helpdesk role. Being ready to discuss how you've resolved technical issues in the past will demonstrate your hands-on experience and problem-solving skills.
We think you need these skills to ace Help Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially focusing on your 1st and 2nd line support roles. Include specific examples of troubleshooting technical issues and working with SQL and M365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant skills, such as your experience with ITIL frameworks and customer support, and how they align with the job requirements.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Discuss specific instances where you successfully resolved technical issues or improved processes in your previous roles.
Highlight Communication Skills: Since excellent communication is essential for this role, make sure to mention any experiences where you effectively communicated with end users or collaborated with team members to resolve issues.
How to prepare for a job interview at Computappoint
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL, M365, and troubleshooting technical issues. Highlight specific examples where you successfully resolved problems, as this will demonstrate your capability in a 1st/2nd line support role.
✨Understand ITIL Frameworks
Since the role requires knowledge of ITIL, familiarize yourself with its principles and how they apply to service desk operations. Be ready to explain how you've used ITIL practices in your previous roles to improve service delivery.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you will need to assist end users who may not have a technical background.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you encountered challenging technical issues. Outline your thought process and the steps you took to resolve these problems, showcasing your analytical skills and ability to think on your feet.
