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- Tasks: Help customers with tech queries over the phone and solve their problems.
- Company: Join Plusnet, a supportive tech team in Sheffield focused on customer service.
- Benefits: Enjoy flexible hours, a great salary, online GP access, and discounts on EE & BT products.
- Why this job: Make a difference while developing your skills in a fun, supportive environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible working options and tailored training for career growth.
The predicted salary is between 20000 - 30000 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with Plusnet.
You’ll be talking over the phone to customers with all sorts of Tech related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common tech-related issues and solutions. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-play with a friend or family member to simulate customer interactions, focusing on being calm and helpful.
✨Tip Number 3
Research Plusnet's values and culture. Understanding what they stand for will allow you to align your answers during the interview and show that you're a good fit for their team.
✨Tip Number 4
Prepare questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if Plusnet is the right place for you to grow your career.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Plusnet is looking for in a Customer Service Advisor. Highlight the skills they value, such as problem-solving and relationship-building.
Tailor Your CV: Make sure your CV reflects your relevant skills and experiences. Emphasise any customer service experience or transferable skills from gaming or technology that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background makes you a great fit. Mention your ability to handle tech-related queries and your willingness to learn.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since the role involves solving tech-related queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, you'll be talking to customers over the phone. Practice clear and concise communication. You might want to role-play common customer scenarios with a friend to build confidence.
✨Highlight Your Flexibility
Plusnet values flexibility, so be ready to discuss how you manage your time and adapt to changing circumstances. Share any experiences where you successfully balanced multiple responsibilities.
✨Express Your Willingness to Learn
Since specific experience isn't required, emphasise your eagerness to learn and grow within the company. Mention any relevant skills or interests, like gaming or technology, that could help you excel in the role.
