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- Tasks: Assist customers and manage service activities in a dynamic team environment.
- Company: Join Petrotec Group, a leading player in the oil and non-oil industry since 1983.
- Benefits: Enjoy opportunities for personal growth, a supportive team culture, and a chance to make an impact.
- Why this job: Be part of a passionate team that values excellence, trust, and stability while serving diverse clients.
- Qualifications: Strong communication skills, self-motivation, and a positive attitude are essential; PC literacy required.
- Other info: Flexible working arrangements available; perfect for high school and college students looking to gain experience.
The predicted salary is between 28800 - 43200 £ per year.
The Petrotec Group history began in Portugal, in 1983. Over the years we have been following an ambitious path, coupled with an investment and innovation strategy that has contributed to the company's strong reputation and international expansion. We have become one of the main players in the market, working directly in 8 countries and with distributors in more than 84 countries, incorporating 20 companies. The Petrotec Group includes a group of companies, whose activity is focused on the production, marketing and technical assistance for equipment and systems for the storage, distribution and retail areas of the oil and non-oil industry.
Our strong identity and culture of ambition is due to the people who constitute this team and that is why we promote unique know-how, experience, talent and, above all, passion in each gesture. This is the only way we can grow daily. In the Petrotec Group we do not only promote competence, we also fuel values such as excellence, trust and stability and we commit ourselves to giving our more than 1100 employees the opportunity to evolve in their individual and career skills. This allows us to achieve the best results every day for more than 40 years.
Petroassist UK Ltd is part of the Petrotec Group of Companies. We are a nationwide sales, service and installation business, selling and maintaining a range of forecourt equipment including Fuel Pumps, EV Charging, Payment Terminals, Tank Gauges, EPOS, Car Wash & Valeting and other ancillary equipment.
In addition to the usual duties carried out in the CSR role, the successful candidate will be responsible for the following tasks:
- Log calls from customers or facility management companies on Service Management System
- Provide call updates to customer as required
- Co-ordination of the service activities in a specified region including:
- Notify of Service Engineers of fault calls and call chases and advise of completion deadlines
- Updating of Service Management System
- Ordering of spare parts via Service Management System
- Booking appointments with external agencies
- Liaison with Regional Operations Manager
A proven communicator, the successful candidate will maintain the highest personal working standards and performance with emphasis on customer facing abilities. The successful candidate must also possess self-motivation, enthusiasm, and positive attitude and perform as a team player.
Required skills:
- Excellent customer service skills
- Excellent administrative and organisation skills
- Strong interpersonal skills, ability to communicate well via telephone
- Assertive
- Ability to work independently within a strong cohesive team
- PC literate
- Flexible
Locations
Customer Service Representative employer: Petroassist UK Limited
Contact Detail:
Petroassist UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the Petrotec Group and its values. Understanding their commitment to excellence, trust, and stability will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. Being able to showcase your problem-solving abilities and how you handle difficult situations can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Petroassist UK Ltd or the Petrotec Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your organisational and administrative skills in detail. Since the role involves coordinating service activities and managing appointments, having specific examples ready will demonstrate your capability to handle these responsibilities effectively.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific aspects of Petrotec Group that resonate with you and explain how your values align with their culture of excellence and trust.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Petroassist UK Limited
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've handled difficult situations or provided exceptional service, as this will demonstrate your ability to meet the expectations of the role.
✨Demonstrate Strong Communication Abilities
Since the role requires excellent communication skills, practice articulating your thoughts clearly and confidently. You might want to prepare for common interview questions that assess your interpersonal skills, such as how you would handle a challenging customer.
✨Familiarise Yourself with the Company
Research the Petrotec Group and its services thoroughly. Understanding their products and market presence will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
✨Emphasise Teamwork and Flexibility
The job requires working within a cohesive team, so be ready to discuss your experiences in collaborative environments. Highlight instances where you've adapted to changes or supported your colleagues, showcasing your flexibility and team spirit.
