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For Companies At a Glance
- Tasks: Manage lending product projects and enhance customer experiences in a dynamic banking environment.
- Company: Join a leading bank committed to innovation and customer satisfaction.
- Benefits: Enjoy a 4-day work week, hybrid working, and opportunities for professional growth.
- Why this job: Be part of a team driving change and improving financial services for customers.
- Qualifications: 3+ years in financial institutions and project management; knowledge of Salesforce is a plus.
- Other info: Opportunity to influence product strategy and work with diverse stakeholders.
The predicted salary is between 43200 - 72000 £ per year.
A leading Bank is seeking a Lending Product & Change Project Manager on a permanent basis. This role will operate on a 4 day working week basis and you will need to attend the Kent office at least twice a week.
The Lending Product and Change Project Manager will co-ordinate and manage the lending product backlog with responsibility for delivery of projects and change items through the lifecycle in line with our project and change management policies. The role includes:
- All aspects of product administration (setup, monitoring and reporting).
- Experience with the development of the end to end lending journey with a focus on delivering enhanced customer experiences and internal productivity gains.
Experience Required:
- Minimum of 3 years relevant experience within a financial institution for borrower and lending journey as a product manager.
- Minimum of 3 years project management experience.
- Delivering reporting for senior management.
- Knowledge of KYC, Anti Money Laundering, ongoing screening checks etc.
- Knowledge of Salesforce and/or another system that supports delivery of an end-to-end journey for loans.
- Negotiating and influencing a variety of internal audiences and stakeholders.
- Knowledge of operational resilience regulations.
Projects:
- Responsibility for systems and process implementation, and best practices that optimise efficiency, effectiveness, and overall performance, including the automation of tasks and controls where possible and production of management information.
- Comfortable leading both the design and presentation of ideas with a range of stakeholders with the aim of driving continuous improvement to both customer and user experience.
- Support the definition and delivery of product strategy and distribution channels.
- Responsible for overseeing the prioritisation of development of the Bank's principal CRM tool (Salesforce).
- Provide input and ensure adherence to the Bank's strategic Plan.
- Keep on the pulse of the market, competitor, technology, and change – and bring this knowledge to the wider team and business.
- Maintain a rigorous understanding of both secured and unsecured lending, the Bank's product suites – how they work, the process, types of clients, commercial drivers, and regulations.
- Support the management of risk for the Bank's products including management of the product governance processes, at launch, in-life, and end-of-life.
- Act as the project manager to help deliver change, where approval has been given, ensuring best practices in change management, reporting and delivery are met.
Lending Product & Change Project Manager Hybrid employer: Telstra Associates
Contact Detail:
Telstra Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lending Product & Change Project Manager Hybrid
✨Tip Number 1
Familiarise yourself with the latest trends in lending products and project management methodologies. This will not only help you understand the role better but also allow you to engage in informed discussions during interviews.
✨Tip Number 2
Network with professionals in the banking and financial services sector, especially those who have experience in lending product management. Attend industry events or join relevant online forums to build connections that could lead to referrals.
✨Tip Number 3
Brush up on your knowledge of Salesforce and other CRM tools, as well as KYC and Anti Money Laundering regulations. Being able to demonstrate your expertise in these areas can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed projects and improved customer experiences in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
We think you need these skills to ace Lending Product & Change Project Manager Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in lending product management and project management. Emphasise your knowledge of KYC, Anti Money Laundering, and any experience with Salesforce or similar systems.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Lending Product & Change Project Manager role. Discuss your experience with enhancing customer journeys and internal productivity gains, and how you can contribute to the bank's goals.
Showcase Your Project Management Skills: Provide specific examples of projects you've managed, particularly those that involved delivering reports for senior management or implementing systems and processes. Highlight your ability to negotiate and influence stakeholders.
Research the Bank: Familiarise yourself with the bank's products, market position, and recent changes in the financial sector. This knowledge will help you tailor your application and prepare for potential interview questions.
How to prepare for a job interview at Telstra Associates
✨Showcase Your Project Management Skills
Be prepared to discuss your project management experience in detail. Highlight specific projects you've managed, focusing on how you coordinated teams and delivered results. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Knowledge of Lending Products
Familiarise yourself with the end-to-end lending journey and be ready to discuss how you can enhance customer experiences. Mention any relevant experience with secured and unsecured lending, as well as your understanding of operational resilience regulations.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you negotiate and influence various stakeholders. Prepare examples that showcase your ability to communicate effectively and drive consensus among different teams within a financial institution.
✨Research the Bank's Current Strategies
Stay informed about the bank's strategic plans and recent developments in the lending market. Being able to discuss how your skills align with their goals will demonstrate your genuine interest in the role and the organisation.
