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For Companies At a Glance
- Tasks: Assist customers via email and manage contract paperwork.
- Company: Join a growing organisation with a focus on customer support.
- Benefits: Enjoy a hybrid work model with flexibility between home and office.
- Why this job: Gain valuable experience in customer service and administration while supporting a dynamic team.
- Qualifications: Strong customer service skills and proficiency in MS Excel required.
- Other info: This role starts as a 12-month contract with potential for permanent placement.
The predicted salary is between 28800 - 43200 £ per year.
We are supporting a growing organisation to recruit for a Customer Support Administrator. This role is initially 12 months with the view to go permanent. This is a hybrid position with 3 days in the office and 2 days from home.
Key Responsibilities:
- Supporting customers, predominantly via email, with the removal process from their portfolio
- Administration for the contract paperwork
- Supporting the sales team and attending customer meetings
- Removing data from customer accounts
- Managing a designated mailbox
Key Skills:
- Strong customer service experience
- Previous use of MS packages, specifically Excel with the ability to view duplicate values
- Ability to prioritise workload effectively
- Motivated to work independently
Please apply as directed.
Customer Support Administrator employer: Clearwater People Solutions
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with common customer support scenarios and how to handle them effectively. This will help you demonstrate your strong customer service experience during any interviews or discussions.
✨Tip Number 2
Brush up on your MS Excel skills, especially in identifying and managing duplicate values. Being able to showcase your proficiency in this area can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully prioritised workloads in previous roles. This will show your ability to manage tasks effectively, which is crucial for the Customer Support Administrator position.
✨Tip Number 4
Research the company and its products or services thoroughly. Understanding their customer base and challenges will allow you to engage more meaningfully during interviews and demonstrate your motivation to work independently.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong customer service experience and any relevant administrative skills. Emphasise your proficiency with MS Excel, particularly in managing data and identifying duplicate values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation to work independently and your ability to prioritise workload. Mention specific examples from your past experiences that demonstrate these skills.
Highlight Relevant Experience: In your application, focus on any previous roles where you supported customers via email or managed administrative tasks. This will show the employer that you have the necessary background for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Support Administrator.
How to prepare for a job interview at Clearwater People Solutions
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer support, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Your Administrative Abilities
Highlight your experience with administrative tasks, especially related to contract paperwork. Be ready to explain how you manage documentation and ensure accuracy in your work.
✨Familiarity with MS Excel is Key
As the job requires proficiency in MS Excel, brush up on your skills before the interview. Be prepared to discuss how you've used Excel in past roles, particularly in managing data and identifying duplicates.
✨Emphasise Your Ability to Work Independently
This position involves a hybrid work model, so it's important to convey your motivation and ability to work independently. Share examples of how you've successfully managed your workload without direct supervision.
