Property Services Manager (Repairs)

An exciting opportunity has arisen with Ocean Housing Group for a permanent, full time, Property Services Manager within our Property Services team. Working within our Repairs division, you will be expected to drive and develop all the service areas within Routine Maintenance and Damp Mould and Condensation (DMC). You will develop and implement work programmes, continuously monitoring and maintaining performance to ensure that Tenants’ needs are met.

People management is essential, as you will be overseeing a staff resource of approximately 40 qualified and dedicated individuals, ensuring they each provide a high quality, efficient and value for money customer focused service. You’ll support the team and create strategies that improve service delivery and performance, whilst ensuring that budgets are maintained (approx. £5m). You’ll maintain and present regular reports, providing updates on work areas and highlighting improvements necessary, whilst adhering to strict regulations and ensuring budgets are maintained.

You’ll constantly review routine maintenance and DMC services and promote emerging initiatives for existing buildings maintenance to ensure better homes for our tenants. Educated to NVQ level 4 or equivalent in a relevant building trade, you will have extensive experience of managing a property maintenance / construction management function. You’ll be accustomed to managing budgets and team performance, ensuring individuals have the resources needed to meet their objectives.

You will be a hands-on manager with a strong knowledge and understanding of maintenance and repairs, who can identify necessary improvements and ensure works are completed on time. You’ll understand the importance of continuous improvement and change management and will be able to identify areas to increase customer satisfaction and team performance. A confident communicator, you will feel at ease liaising with both internal and external stakeholders and demonstrate a passion for cultivating exceptional customer service.

We’re looking for an individual who can remain calm in pressured situations and resolve emergencies, occasionally working out of hours. This is an excellent opportunity to join an organisation that nurtures and supports personal growth.

• 32 days holiday (plus Banks)
• Professional Membership cost
• Company Sick Pay Scheme
• Workplace Pension including Death in Service Benefit
• Home Office Work Payment
• Medicash - Health Cash Plan (includes Dental and Optical)
• Cycle to Work Scheme
• Rewards and Recognition Scheme
• On site Parking
• Employee Assistance Programme
• Family Friendly Policies

Ocean offers a dynamic work environment offering hybrid working. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task. There will be a need for employees to travel to St Austell and work from the head office for meetings, training and general day to day team requirements.

Closing Date: 18th May 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.