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- Tasks: Supervise daily Food & Beverage operations and create memorable guest experiences.
- Company: Join Eclipse Hotels Group, a family-owned hotel chain with a global presence.
- Benefits: Enjoy discounted hotel stays, 50% off food, health plans, and excellent training.
- Why this job: Be part of a passionate team delivering first-class service in a vibrant environment.
- Qualifications: Previous experience in hospitality and strong customer service skills required.
- Other info: Flexible schedule needed; we celebrate diversity and inclusivity in our workforce.
The predicted salary is between 24000 - 36000 £ per year.
Eclipse Hotels Group is an international family owned hotel group headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for a Meeting & Events / Banquet Supervisor at our Holiday Inn in Bristol Centre City. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
Creating great Food & Beverage memories can come from many places, the sights, sounds, smells and more importantly our service. As Meeting & Events / Banquet Supervisor you will supervise the day to day operation of the Food & Beverage operation, whether this be breakfast, lunch or dinner, in our Bar, Restaurant or Meeting & Events rooms. You’ll welcome our guests, recommend food & drink options and help keep service on track and up to standard. By tailoring each of our guests’ experiences to their unique tastes, you’ll help create memories that are as delightful as our dishes.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide.
- 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests’ experience.
- Supervise the team’s everyday activities, plan and assign work to ensure the shift runs smoothly.
- Work with the team to present each meal that is a feast for the eyes and a treat for the taste buds.
- Prepare and serve drinks to our high standards, whilst taking into consideration each of our guests’ requirements.
- Develop your team to ensure that our guests receive a great service as part of our conference and events function, either by food service or room set up.
- Deal with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
- Clear down and set up our facilities as required.
- Act as a "Champion" for any new Food & Beverage policies, procedures or systems.
- Mentor and act as a point of support for all our Food & Beverage Team Members & Trainees.
What we are looking for:
- Previous hotel experience as a Food & Beverage Supervisor or a strong Food & Beverage Team Member, ideally from a branded hotel background.
- Experience in offering exceptional customer service.
- A good knowledge of Food Safety policies and regulations.
- Understanding the needs of supervising a Team on a daily basis.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
- Willing to work a flexible schedule including evenings, weekends and bank holidays.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Meeting & Events / Banquet Supervisor employer: Holiday Inn Bristol City Centre
Contact Detail:
Holiday Inn Bristol City Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting & Events / Banquet Supervisor
✨Tip Number 1
Familiarise yourself with the specific brands under Eclipse Hotels Group, such as Holiday Inn and CiTi Hotels. Understanding their service standards and customer expectations will help you align your experience with what they value.
✨Tip Number 2
Highlight any previous experience in supervising teams within a Food & Beverage context. Be ready to discuss how you've successfully managed operations during busy periods, as this is crucial for the Meeting & Events / Banquet Supervisor role.
✨Tip Number 3
Prepare to showcase your knowledge of food safety policies and regulations. Being able to articulate how you ensure compliance in a fast-paced environment will demonstrate your readiness for the position.
✨Tip Number 4
Practice your communication skills, especially in a hospitality context. Being approachable and able to build rapport with guests and team members is essential, so think of examples where you've excelled in these areas.
We think you need these skills to ace Meeting & Events / Banquet Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly in Food & Beverage roles. Emphasise any supervisory experience and customer service skills that align with the responsibilities of a Meeting & Events / Banquet Supervisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific experiences where you created memorable guest experiences and how you can contribute to the Eclipse Hotels Group's mission.
Highlight Relevant Skills: In your application, focus on key skills such as team supervision, communication, and knowledge of food safety regulations. Provide examples of how you've successfully managed teams or improved service standards in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Holiday Inn Bristol City Centre
✨Showcase Your Customer Service Skills
As a Meeting & Events / Banquet Supervisor, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating memorable experiences.
✨Demonstrate Team Leadership
Highlight your experience in supervising teams and managing daily operations. Discuss how you motivate and develop team members, as well as how you handle challenges during busy shifts. This will show that you're ready to take on the responsibilities of the role.
✨Know Your Food & Beverage Basics
Familiarise yourself with food safety policies and beverage service standards. Be ready to discuss your knowledge of different cuisines and drink pairings, as this will reflect your expertise and passion for the industry.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
