Customer Service Specialist

Full-Time 28800 - 43200 £ / year (est.) No home office possible

We are looking for an enthusiastic and highly motivated Customer Service Specialist to work within our Lettings Department in Annesley. As a Customer Service Specialist, you will provide tenancy support services to branches, landlords and tenants.

What\’s in it for you as a Customer Service Specialist

Get full training and development
A good understanding of estate agency business
Fast paced, fun environment
Regular team meetings
Full company briefings
A career pathway

Key responsibilities of a Customer Service Specialist

Act as a central point of contact managing the effective resolution of queries from clients and staff
Assisting customers with general tenancy queries
Dealing promptly and courteously to communication with landlord, tenants, and internal partners
Providing a first-class service to maximise customer retention
Ensuring personal and team deadlines are met, service levels maintained and KPI\’s achieved

Skills and Experience required to be successful as a Customer Service Specialist

Strong customer service skills and confident communicator
Good team player
Ability to stay calm under pressure
Excellent negotiation and influencing skills
Excellent planning and organisational skills
Good analytical ability

Benefits

Aviva Digicare + workplace / Car leasing and cycle to work scheme
Colleague discount scheme / Perks at work / Gym discounts
Life assurance / Workplace pension scheme

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Customer Service Specialist employer: Connells Group

At Slater Hogg & Howison, we pride ourselves on being an excellent employer, offering a vibrant and supportive work culture in the heart of Glasgow. Our commitment to employee development is evident through comprehensive training programmes and clear career pathways, ensuring that our Customer Service Specialists thrive in their roles while enjoying a range of benefits including gym discounts and a workplace pension scheme. Join us to be part of a dynamic team where your contributions are valued and diversity is celebrated.