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For Companies At a Glance
- Tasks: Manage customer accounts, provide support, and identify growth opportunities.
- Company: Barbour offers regulatory information and resources for EHS compliance globally.
- Benefits: Enjoy health plans, gym discounts, volunteer days, and professional development support.
- Why this job: Join a collaborative team that values innovation and personal growth while making a real impact.
- Qualifications: Experience in account management, strong sales skills, and proficiency in CRM systems required.
The predicted salary is between 28800 - 43200 £ per year.
About us
Barbour is a trusted and comprehensive provider of regulatory information, guidance, standards and resources to support our clients wherever they are in the world. Through our knowledge of complex legislation and flexible resources, we empower our clients to simplify and manage their EHS compliance. It’s about more than just legislation. Working with Barbour, you have a partner to help put solid compliance foundations in place, tools to influence company culture, and specialist consultancy. We help you stay on top of ever-changing industry developments, ensuring your organisation keeps people safe and protects the environment.
About the role
We are on the lookout for a talented and experienced Account Executive to join us! In this key role, you’ll be the go-to person for our valued customers, ensuring they get the most out of the services we offer. As a Client Account Executive, you’ll build strong relationships, provide tailored support and proactively identify opportunities to enhance our customers’ experience and satisfaction. If you’re passionate about delivering exceptional service, thrive in a collaborative environment and are driven to make a real impact, this is the perfect opportunity for you. Join our growing team and be part of an organisation that values innovation, customer success, and career development. We can’t wait to meet you!
What you’ll be getting up to
- Manage a diverse portfolio of customer accounts, serving as their first point of contact for all inquiries and support.
- Achieve and exceed your targeted renewal rate by building strong, lasting relationships and ensuring ongoing customer satisfaction.
- Provide exceptional customer support by offering training on how to use the service, troubleshooting issues, and addressing any queries that arise.
- Maintain regular communication with your customers to monitor changes in their business or service usage, responding proactively to meet their evolving needs.
- Identify opportunities to offer and sell additional modules to existing subscribers or expand to other sites or divisions within their business, driving growth for both the customer and the company.
What we’re looking for
The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focussing on solutions. We listen to understand client needs, delivering expert guidance and high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focussing on innovation.
In order to excel in this role you need…
- To be an experienced account executive with a proven sales track record and a strong understanding of the sales process.
- Experienced in managing accounts remotely by Teams calls, including training and selling.
- Exceptional questioning technique to ensure you understand your client’s needs so you can best advise and support on our products.
- Able to work on your own initiative.
- Self-motivated and driven.
- Be a good team player working within an established and successful team.
- Hold excellent organisational skills, good IT skills and a good understanding of using Microsoft Office.
- Experience using a CRM system.
- Ability to work under pressure and meet deadlines.
- A good understanding of solution selling and/or a background in information sales.
- Previous experience using Salesforce.
Why join us?
We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.
Our benefits
We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer:
- Wellbeing – Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme.
- Financial – salary sacrifice pension scheme and exclusive shopping discounts.
- Family – we enhance statutory entitlements for family leave policies.
- Community – volunteer days and religious holiday swaps.
- Social – we host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work.
- Development – we’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library.
Client Account Executive employer: Barbour Ehs
Contact Detail:
Barbour Ehs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Executive
✨Tip Number 1
Familiarise yourself with Barbour's services and the regulatory landscape they operate in. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Barbour on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with CRM systems, particularly Salesforce, as this is a key requirement for the role. Be ready to share specific examples of how you've used these tools to manage accounts and drive sales.
✨Tip Number 4
Showcase your ability to build relationships by preparing anecdotes that highlight your customer service skills. Think of times when you went above and beyond for a client, as this aligns perfectly with Barbour's focus on exceptional service.
We think you need these skills to ace Client Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Account Executive. Focus on your sales track record, account management skills, and any experience with CRM systems like Salesforce.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to build strong relationships. Mention specific examples of how you've enhanced customer satisfaction in previous roles.
Showcase Your Skills: Emphasise your organisational skills, IT proficiency, and ability to work under pressure. Provide examples of how you've successfully managed accounts remotely and trained clients on products.
Research Barbour: Familiarise yourself with Barbour's services and values. Understanding their approach to EHS compliance will help you align your application with their mission and demonstrate your genuine interest in the role.
How to prepare for a job interview at Barbour Ehs
✨Understand the Company Culture
Before your interview, take some time to research Barbour's values and culture. They emphasise collaboration, innovation, and customer success, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Sales Experience
As a Client Account Executive, you'll need a proven sales track record. Be ready to share specific examples of how you've successfully managed accounts and exceeded targets in previous roles.
✨Demonstrate Your Problem-Solving Skills
Barbour values individuals who can listen to client needs and provide tailored solutions. Prepare to discuss situations where you've effectively identified problems and implemented successful solutions for clients.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the role, team dynamics, and company goals. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
