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For Companies At a Glance
- Tasks: Design user-centric services and empower others to enhance their design skills.
- Company: Join DWP, a forward-thinking organisation focused on digital innovation and social impact.
- Benefits: Enjoy hybrid working, flexible hours, and a generous pension contribution.
- Why this job: Be part of a team that values creativity and work-life balance while making a difference.
- Qualifications: Experience in service design and a passion for user-centric approaches are essential.
- Other info: This role offers competitive pay and the chance to shape impactful services.
The predicted salary is between 52846 - 74350 ÂŁ per year.
Senior Service Designer
DWP Digital is looking for a hands‑on Senior Service Designer with deep experience in creating end‑to‑end services that solve complex challenges.
The skills, knowledge and experience you need
- Service Design Expertise: Proven experience designing end‑to‑end, front‑to‑back services that address complex challenges across departments or business areas.
- User‑Centred Design: Strong ability to apply evidence‑based design principles that meet user, colleague, and organisational needs.
- Strategic Communication: Skilled in engaging and influencing stakeholders at all levels to support design decisions and service outcomes.
- Collaboration & Facilitation: Capable of leading conversations, building consensus, and fostering teamwork across multidisciplinary groups.
- Mentorship & Community Engagement: Experience mentoring others and contributing to a culture of openness, learning, and shared practice within the service design community.
- Tools & Visualisation: Confident in using service design tools, storytelling, and visualisation techniques to articulate service journeys and performance insights.
Design with Purpose: What you\’ll do
As our new Senior Service Designer, you\’ll lead efforts to understand and improve service performance, using storytelling and visualisation to communicate complex service journeys. You\’ll guide teams in applying service design methods, facilitate stakeholder engagement, and help align user needs with business and policy goals. The role involves working with cross‑functional teams to design inclusive, resilient services that support the Government\’s \”Get Britain Working\” vision.
Our ideal candidate has substantial experience designing end‑to‑end services, strong communication skills, and the ability to influence stakeholders at all levels. You\’ll use your skills and experience to foster collaboration within teams and the wider service design community, mentor others, and contribute to building a culture of openness and learning.
This role is both strategic and hands‑on, offering a chance to shape services that truly matter.
Location
You\’ll join us in one of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle‑upon‑Tyne and Sheffield, whichever is most convenient for you. Regular travel between hubs is expected (travel counts as working time, and your travel and expenses are paid).
Hybrid Working
We work a hybrid model – about 40% of the time at home and 60% face‑to‑face in a hub.
Pay & Benefits
- Pay: Competitive pay up to ÂŁ68,205.
- Pension: Civil service pension with 28.97% employer contributions (ÂŁ16,786 per year).
- Holidays: Generous leave package – 26 days rising to 31 days over time, plus up to 3 extra days off a month on flexi‑time and all usual public holidays.
- An award‑winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100).
- Flexible working including flexible hours and flex‑friendly policies.
- Time off volunteering and charitable giving.
- Bring your authentic self to work with \”I Can Be Me in DWP\”.
- Discounts and savings on shopping, fun days out and more.
- Interest‑free loans to buy a bike or a season ticket, making it easier to get to work.
- Sports and social activities.
- Professional development, coaching, mentoring and career progression opportunities.
Process
- Apply: complete your application on Civil Service Jobs. Full instructions will be provided on the application page.
- Interview: single stage interview online.
Additional Information
- Seniority level: Mid‑Senior level.
- Employment type: Full‑time.
- Job function: Design, Management, and Project Management.
- Industries: Business Content and Technology, Information and Media.
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Senior Service Designer employer: DWP Digital
Contact Detail:
DWP Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Familiarise yourself with user-centric design principles and methodologies. Being able to discuss how you've applied these in past projects will show your expertise and alignment with our values.
✨Tip Number 2
Prepare to showcase your ability to enable others in service design. Think of examples where you've mentored or guided colleagues, as this is a key aspect of the role.
✨Tip Number 3
Research current trends in service design and be ready to discuss how they can be applied within our organisation. This demonstrates your proactive approach and passion for the field.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what a Senior Service Designer does. Focus on the skills and experiences required, especially those related to user-centric service design.
Tailor Your CV: Customise your CV to highlight relevant experience in service design. Use specific examples that demonstrate your ability to design services and enable others to do the same.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service design. Mention how your skills align with the company's goals and how you can contribute to their mission of designing better services.
Highlight User-Centric Approach: In your application, emphasise your user-centric approach to service design. Provide examples of how you've successfully implemented this in past projects, showcasing your understanding of user needs and behaviours.
How to prepare for a job interview at DWP Digital
✨Showcase Your User-Centric Approach
As a Senior Service Designer, it's crucial to demonstrate your understanding of user-centric design. Prepare examples of how you've successfully implemented user feedback into service design and how it improved the overall experience.
✨Highlight Collaborative Skills
This role requires enabling others to design better services. Be ready to discuss your experience in collaborating with cross-functional teams and how you’ve mentored or guided colleagues in service design practices.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past projects where you faced challenges and how you approached them, focusing on your design thinking process.
✨Understand the Company’s Digital Goals
Research DWP's digital initiatives and be prepared to discuss how your skills align with their goals. Showing that you understand their mission will demonstrate your genuine interest in the role and the organisation.
