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- Tasks: Join us as a Customer Service Administrator, handling orders and supporting our awesome team!
- Company: We're a thriving business near Alton, dedicated to outstanding customer service.
- Benefits: Enjoy hybrid working, 25 days holiday, and a supportive team environment.
- Why this job: This role offers variety, growth opportunities, and a chance to make a real impact.
- Qualifications: Previous experience in customer service or administration is essential; strong communication skills are a must.
- Other info: Flexible working model with modern office space and onsite parking.
The predicted salary is between 20800 - 36400 £ per year.
Salary: 26,000pa + Benefits
Job Type: Full-Time, Permanent
Hybrid: 3 days office / 2 days home (flexible)
Are you passionate about providing outstanding customer service and keeping operations running smoothly behind the scenes? Our client, a thriving business near Alton is seeking a proactive Customer Service Administrator to join their growing team!
As a trusted recruitment partner, we are excited to present this opportunity for someone who enjoys variety in their day, from speaking with customers and processing orders, to supporting internal teams and keeping records up to date.
Key Responsibilities:- Delivering excellent customer service via phone, email, and internal systems
- Accurately processing customer orders and ensuring timely delivery
- Supporting the sales team with administrative tasks and client coordination
- Handling incoming calls and responding to email enquiries efficiently
- Maintaining accurate records and performing regular data entry
- Liaising with internal departments to ensure customer satisfaction
- Previous experience in customer service, administration, or sales support
- Excellent communication skills, both written and verbal
- Strong attention to detail and a high level of accuracy
- Confident using MS Office and CRM systems
- Positive attitude, strong team player, and highly organised
- Hybrid working model for better work-life balance
- Supportive and collaborative team environment
- Training and development opportunities
- 25 days holiday + bank holidays
- Modern office space with onsite parking
Ready to take the next step in your career? Apply now or get in touch with us to find out more!
Customer Service Administrator employer: Sammons Recruitment Ltd
Contact Detail:
Sammons Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves a lot of customer interaction, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. This will highlight your ability to handle the variety of responsibilities mentioned in the job description.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, or sales support. Use specific examples that demonstrate your communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle various tasks. Mention how your previous experiences align with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, emphasise your proficiency with MS Office and CRM systems. Provide examples of how you've used these tools in past roles to improve efficiency or customer satisfaction.
Show Enthusiasm: Convey your positive attitude and team spirit in your application. Companies value candidates who are not only qualified but also bring energy and enthusiasm to their teams.
How to prepare for a job interview at Sammons Recruitment Ltd
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you provided outstanding customer service. Highlight how you handled difficult situations and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Attention to Detail
Since the job requires maintaining accurate records and processing orders, be ready to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to double-check your work.
✨Familiarise Yourself with CRM Systems
Research common CRM systems used in customer service roles. If you have experience with any specific software, be sure to mention it during the interview, as this will show your readiness to hit the ground running.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
