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- Tasks: Help customers via phone, email, and social media while solving their queries.
- Company: Join a vibrant team dedicated to customer satisfaction and support.
- Benefits: Enjoy hybrid working with 2 days in the office and 3 days from home.
- Why this job: Make a real difference by improving customer experiences and loyalty.
- Qualifications: Must have a friendly phone manner and at least 6 months of customer service experience.
- Other info: This is a temporary ongoing role covering maternity leave.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Location: Droitwich Hybrid – 2 days in the office, 3 days working from home
Hours: Full-time, Monday to Friday, 9:00–17:30 (37.5 hours/week)
Contract: Temporary ongoing – Maternity cover
Do you enjoy helping people and solving problems? We are on the lookout for a Customer Support Advisor to join our vibrant team! You’ll be the first point of contact for customer queries via phone, email, and social media. If you are a strong communicator who thrives on making a difference, we’d love to hear from you!
What you’ll do:
- Respond to customer queries across multiple platforms
- Investigate and resolve complaints with a problem-solving mindset
- Assist with admin tasks, cancellations, and retention support
- Represent the brand with professionalism and warmth
- Help improve customer satisfaction and loyalty
What we’re looking for:
- Confident and friendly phone manner
- Quick thinker with a solution-focused attitude
- Minimum 6 months' customer service or call centre experience
- Willingness to learn and grow
Bonus points for:
- Experience in telecoms, utilities, or technical support
- Sales background with a results-driven mindset
Apply now by sending your CV! We can’t wait to hear from you.
Remote working/work at home options are available for this role.
Customer Support Advisor Hybrid employer: Pertemps Worcester
Contact Detail:
Pertemps Worcester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor Hybrid
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can think on your feet.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This will help you refine your friendly phone manner and prepare you for real customer interactions.
✨Tip Number 3
Research StudySmarter and our values to understand how we approach customer support. Tailoring your responses to align with our brand can make a positive impression during the interview.
✨Tip Number 4
Prepare examples from your previous experience that highlight your ability to handle complaints and improve customer satisfaction. Specific stories can showcase your skills effectively and set you apart from other candidates.
We think you need these skills to ace Customer Support Advisor Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you've handled queries via phone, email, or social media. Emphasise your problem-solving skills and any specific achievements in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your ability to resolve issues. Mention your communication skills and how you can contribute to improving customer satisfaction and loyalty.
Highlight Relevant Experience: In your application, specifically mention any experience in telecoms, utilities, or technical support, as well as any sales background. This will give you an edge over other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps Worcester
✨Showcase Your Communication Skills
As a Customer Support Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from your past experiences to highlight how you effectively handled customer queries.
✨Prepare for Common Scenarios
Expect to be asked about how you would handle specific customer situations. Prepare by thinking of examples where you successfully resolved complaints or provided exceptional service. This will show your problem-solving mindset and readiness for the role.
✨Research the Company
Familiarise yourself with the company’s values, products, and customer service approach. This knowledge will help you tailor your answers and demonstrate your genuine interest in the position, making you stand out as a candidate.
✨Emphasise Your Adaptability
Since this role involves hybrid working, highlight your ability to adapt to different environments. Share experiences that showcase your flexibility and willingness to learn, especially in a fast-paced customer service setting.
