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- Tasks: Assist guests with their needs and recommend top attractions in London.
- Company: One Aldwych is an independent hotel known for its unique character and warm hospitality.
- Benefits: Enjoy 28-32 days holiday, complimentary stays, and a £1,000 referral bonus.
- Why this job: Join a vibrant team in a stylish environment, perfect for those who love culture and hospitality.
- Qualifications: Customer service experience in luxury settings and a full UK driving license required.
- Other info: Be part of a hotel that values individuality and offers career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.
Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent.
We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.
Our promise to you:
- 28 to 32 days holiday per year (increase with years of service)
- Complimentary stay including a food and beverage experience
- Career planning - regular performance reviews
- £1,000 "Refer a Friend" scheme
- 50% Discount in Food and Beverage Outlets
- Cycle to work scheme or season ticket loan
- Uniform and meals on duty
- Discounted friends and family rates
- Employee assistance programme
- Reward programmes, long service awards and staff recognition incentives
What you will bring:
- Excellent customer service skills
- Experience in a luxury environment
- Knowledgeable about London and key tourist attractions
- A good team player
- Adept communicator with an excellent telephone manner
- Excellent command of the English language
- Extremely well groomed and presented
- Have the right to work in the United Kingdom
- Must be able to drive and have a full clean UK driving license and held for more than 5 years (and must be over the age of 21 years to comply with the hotel insurance policy)
Your responsibilities:
- To ensure that all of our guests' needs and requests are met
- As London experts, confidently recommend the most suitable attractions, tours, shows and restaurants and have the know how to guarantee reservations
- Be the liaison for guests and their internal/external bookings ensuring clear verbal and written communication with everyone involved
- To supervise the Luggage Porter and Door Team
Contact Detail:
One Aldwych Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with London's key attractions and hidden gems. As a Concierge, you'll need to confidently recommend places to guests, so having a solid knowledge of the city will set you apart.
✨Tip Number 2
Practice your communication skills, especially over the phone. An excellent telephone manner is crucial for this role, so consider role-playing scenarios with friends or family to enhance your confidence.
✨Tip Number 3
Showcase your customer service experience in luxury environments. Think about specific examples where you've gone above and beyond for a guest or client, as this will resonate well during interviews.
✨Tip Number 4
Ensure you are well-groomed and presentable. First impressions matter, especially in a luxury hotel setting, so take the time to dress appropriately and maintain a polished appearance.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and luxury environments. Emphasise any roles where you demonstrated excellent communication skills and knowledge of London attractions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of One Aldwych's unique character. Mention specific experiences that align with the responsibilities of a Concierge.
Showcase Your Knowledge: In your application, demonstrate your knowledge of London’s key tourist attractions and cultural experiences. This will show that you are well-prepared to recommend suitable options to guests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a Concierge role.
How to prepare for a job interview at One Aldwych
✨Showcase Your Customer Service Skills
As a Concierge, excellent customer service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to providing a warm and friendly experience.
✨Demonstrate Local Knowledge
Familiarise yourself with London's attractions, restaurants, and cultural hotspots. During the interview, confidently discuss your favourite places and why they are worth visiting. This shows your passion for the city and your ability to recommend tailored experiences to guests.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might be asked to role-play a scenario where you assist a guest, so being able to communicate effectively will set you apart.
✨Present Yourself Well
First impressions matter, especially in a luxury environment. Dress smartly and ensure you are well-groomed for the interview. This reflects the standards expected at One Aldwych and shows that you take the opportunity seriously.
