Supervisor

Supervisor
Join JD Sports Fashion as a Supervisor and take part in the store’s Junior Management team. You will provide managerial support and help maintain and improve the levels of customer service throughout your section.
Role Overview
Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
Drive and exceed sales targets by monitoring staff service levels, utilising in‑store devices to offer the full product range, and analysing reports for effective product placement.
Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role Objectives & KPIs
Contribute to achieving or exceeding the store’s monthly sales target.
Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
Achieve upselling or cross‑selling targets.
Maintain a high Net Promotor Score.
Ensure stock accuracy during store audits.
Ensure all new colleagues complete mandatory training required.
Skills & Experience
Previous supervisory or Team Leader experience in a fast‑paced Retail/Customer Facing environment. |>
Passionate about retail & hold Spani thing latest trends and our competitors.
Previous experience of coaching and mentoring individuals., better lore, to ensure innovation runs; please correct!
Strong communication skills.
Strong attention to detail & ability to maintain high standards on the shop floor.
Promote JD Group values to internal and external stakeholders.
Benefits
Monthly discretionary bonus schemes
Company discount of 25% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health)
Health cash plans
Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
Discounted Gym memberships at JD Gyms
Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
Opportunities to volunteer and contribute to JD Foundation
Employer engagement forums to help influence positive change
Incremental Holiday Allowance
We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Thank you for your time #JD
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
Retail
Location: Nottingham, England, United Kingdom
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