German Customer Care Leader

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. We have a network of associates that are passionate about Lifeplus products and people. They contact our Customer Care centre in St Neots with their product orders and questions. Our Customer Care Team Leaders motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to motivate and support a team to truly represent the values and principles of Lifeplus. Motivate and support the team to develop positive relationships with customers to provide excellent customer service. Lead a Team of Customer Care Administrators Carry out various channel quality reviews and help your team develop using a coaching approach. Conduct regular 1-1s and performance reviews Assist with Recruitment with Customer Care Collaborate with colleagues in Lifeplus to help us be the best we can be. Develop product and process knowledge to continue providing excellent customer service. Passionate about delivering customer service. Fluent in spoken and written German and English. Flexible Coaching & feedback skills. Ability to work in a team, ask for help and trust colleagues. Embrace transformation, be brave – it’s easier to stick to what you know but we learn from our mistakes. Have quality at the heart of what you do, always give your best and expect the same from others in return. Contributory pension scheme of up to 6% Opportunity to buy & sell holiday Gym membership discounts Contributory hospital and health cash plan Cycle2Work scheme Eye care vouchers Generous employee discount on Lifeplus nutritional supplements and wellbeing products. Life assurance Discounts at leading brands and retailer 2 on off shift 35.Week 1: Monday Tuesday – working, Wednesday Thursday – off, Friday Saturday – working, Sunday – off Week 2:Monday Tuesday – off, Wednesday Thursday – working, Friday, Saturday and Sunday – off This role involves a mixture of home and office working, however we do ask candidates are able to commute to our St Neots Office. Hybrid working: 1 day per week in the office. The successful applicant will be required to undertake a criminal record check.