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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing accounts and ensuring smooth interactions.
- Company: Join a supportive company that values teamwork and career growth.
- Benefits: Enjoy competitive pay, loyalty bonuses, pension scheme, and full training.
- Why this job: Perfect for those who love helping others and want to grow in a dynamic environment.
- Qualifications: Bring energy, great communication skills, and a positive attitude; experience is a plus but not required.
- Other info: Work Monday to Friday with no weekends or late shifts!
The predicted salary is between 28800 - 43200 £ per year.
Are you an excellent communicator with a proactive mindset and a passion for delivering exceptional customer service? We’re looking for a driven and enthusiastic Customer Account Executive to become a vital part of a busy and fast-paced sales support team. This role is ideal for someone looking to grow within a supportive company environment that values initiative, teamwork, and long-term career development.
Role Overview
As a Customer Account Handler, you’ll be the first point of contact for a broad range of customers, helping to manage accounts, process enquiries and orders, and ensure every customer interaction is smooth, helpful, and commercially focused.
Key responsibilities include:
- Managing and growing relationships with new and existing customers
- Handling inbound calls, emails, and enquiries in a timely and professional manner
- Discussing pricing, quotes, and tenders with confidence and clarity
- Accurately processing customer orders and tracking them through to delivery
- Identifying sales opportunities and contributing to business growth
- Collaborating closely with internal teams to ensure customer satisfaction
- Delivering exceptional service and maintaining a strong understanding of products and pricing
What We’re Looking For
We’re looking for someone with energy, attention to detail, and a genuine interest in helping customers. You don’t need to come from the same industry just a great work ethic and attitude.
We’d love to see:
- A professional, confident telephone manner
- Excellent verbal and written communication skills
- Strong organisational skills and the ability to prioritise tasks
- A self-motivated and adaptable approach to problem-solving
- Experience in customer service, account handling, or sales (preferred but not essential)
What’s on Offer
- Competitive salary with potential loyalty bonuses
- Company pension scheme
- On-site parking
- Full training and support
- Opportunities to progress within a growing business
- Monday to Friday hours – No weekends, no late shifts
Customer Account Executive employer: CDM Recruitment
Contact Detail:
CDM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Executive
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you in conversations during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of customer interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved processes, as this will highlight your proactive mindset.
✨Tip Number 4
Network with current employees or reach out on professional platforms. Gaining insights about the company culture and expectations can give you an edge and help you tailor your approach during the application process.
We think you need these skills to ace Customer Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, account handling, or sales. Use specific examples that demonstrate your communication skills and proactive mindset.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of the Customer Account Executive position and express your passion for delivering exceptional customer service.
Highlight Key Skills: In your application, emphasise your organisational skills, ability to prioritise tasks, and any experience you have with managing customer relationships. These are crucial for the role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CDM Recruitment
✨Showcase Your Communication Skills
As a Customer Account Executive, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and confidently, both verbally and in writing. Practice common interview questions and prepare examples that highlight your communication prowess.
✨Emphasise Your Customer Service Experience
Even if you haven't worked in the same industry, showcasing your customer service experience is crucial. Prepare specific examples of how you've successfully handled customer inquiries or resolved issues in the past. This will show your potential employer that you have the right mindset for the role.
✨Demonstrate Your Problem-Solving Skills
The role requires a self-motivated and adaptable approach to problem-solving. Be ready to discuss situations where you've identified challenges and implemented solutions. This will illustrate your proactive mindset and ability to think on your feet.
✨Research the Company and Its Products
Understanding the company and its offerings is essential. Familiarise yourself with their products, services, and market position. This knowledge will not only help you answer questions more effectively but also allow you to ask insightful questions, demonstrating your genuine interest in the role.
