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- Tasks: Lead and manage a complaints team in Financial Planning and Investment Management.
- Company: Join a top-tier Financial Planning Group focused on compliance and client satisfaction.
- Benefits: Enjoy a hybrid work model with opportunities for growth and autonomy.
- Why this job: Shape the future of the complaints division and make a real impact in a fast-paced environment.
- Qualifications: Management experience and a strong background in complaints handling are essential.
- Other info: Ideal candidates will have knowledge of FCA requirements and DFM environments.
The predicted salary is between 43200 - 72000 £ per year.
Head of Complaints – Financial Planning & Wealth Management Hybrid role Reporting into any of the following offices: Birmingham | Carlisle l Chester l Exeter l Leeds l London IDEX Consulting are working in partnership with a leading Financial Planning Group who are in the process of bolstering their compliance team and have numerous newly created opportunities within the division, including a Head of Complaints position. Due to the nature of the role, the business requires somebody with management experience, along with a proven history of creating policy and procedure within a previous complaints-based role. Duties include; Management and oversight of an existing complaints team across the Investment Management team Helping recruit and grow the Financial Planning complaints team Hands-on duties of handling complaints from clients whilst the team is in its infancy Supporting complaints specialists in their investigations, bringing these to a timely resolution Responsibility for overall governance of the team Management Information reporting with trend identification, ensuring data is accurate and up to date Previous experience within a similar role is essential, due to the fast paced nature of the role. Ideally, you will experience within a DFM environment, with an understanding of Investment Management along with Financial Planning. You will also be required to have a comprehensive understanding of the Financial Conduct Authority complaints requirements and regulatory reporting requirements. This is an exciting opportunity for somebody who wants to receive autonomy within their role and be able to shape and mould the division, having a genuine voice and say within the business.
Head of Complaints - Financial Planning employer: IDEX Consulting Ltd
Contact Detail:
IDEX Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Complaints - Financial Planning
✨Tip Number 1
Make sure to highlight your management experience in previous roles. The company is looking for someone who can lead a team effectively, so be prepared to discuss your leadership style and any successful team initiatives you've implemented.
✨Tip Number 2
Familiarize yourself with the Financial Conduct Authority's complaints requirements. Being able to demonstrate your knowledge of regulatory standards will show that you are well-prepared for the responsibilities of this role.
✨Tip Number 3
Prepare examples of how you've created policies and procedures in past complaints-based roles. This will help illustrate your ability to shape and mold the division as mentioned in the job description.
✨Tip Number 4
Network with professionals in the Financial Planning and Investment Management sectors. Building connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Head of Complaints - Financial Planning
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Head of Complaints position. Highlight key responsibilities and required skills, such as management experience and knowledge of Financial Conduct Authority complaints requirements.
Tailor Your CV: Customize your CV to reflect your relevant experience in managing complaints teams and creating policies. Use specific examples from your past roles that demonstrate your ability to handle complaints effectively and lead a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the financial planning sector. Discuss how your previous experiences align with the responsibilities outlined in the job description, particularly your hands-on approach to resolving complaints.
Highlight Relevant Achievements: In both your CV and cover letter, emphasize any achievements related to complaint resolution and team management. Use metrics or specific outcomes to illustrate your impact in previous roles, which will help you stand out to the hiring team.
How to prepare for a job interview at IDEX Consulting Ltd
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in detail. Highlight specific examples where you successfully led a team, particularly in a complaints handling environment, and how you fostered a positive team culture.
✨Demonstrate Your Policy Creation Skills
Since the role requires creating policies and procedures, come equipped with examples of policies you've developed in past positions. Discuss the impact these had on the team's efficiency and client satisfaction.
✨Understand Regulatory Requirements
Familiarize yourself with the Financial Conduct Authority's complaints requirements and regulatory reporting standards. Be ready to explain how you have ensured compliance in previous roles and how you would approach this in the new position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in handling complaints. Think through potential challenges you might face in this role and how you would address them effectively.
