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- Tasks: Provide first-line IT support and assist with technical issues daily.
- Company: Join a dynamic team in Guildford with a focus on innovation and support.
- Benefits: Enjoy hybrid working, social events, volunteer days, and annual salary reviews.
- Why this job: Gain hands-on experience in IT while contributing to a supportive work culture.
- Qualifications: 1 year of IT support experience or relevant qualification; strong communication skills required.
- Other info: Work from home on Mondays and Fridays; apply only if eligible to work in the UK.
The predicted salary is between 25000 - 30000 £ per year.
New exciting opportunity in Guildford!
Salary: £25,000 - £30,000
Location: Guildford, Hybrid working available
Hours: Monday - Friday, 9am - 5pm (Fixed hybrid - Monday & Friday - WFH)
Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, plus even more perks waiting after you pass your probation!
The Role:
This is an excellent opportunity for a proactive and technically minded individual to join the team as a 1st Line Support Engineer. Acting as the first point of contact for all IT and application-related queries, the role is key in supporting staff with day-to-day technical issues, while also contributing to the maintenance and enhancement of internal systems. The successful candidate will gain hands-on experience with bespoke business applications and play a supportive role across a broad range of IT operations.
Key Responsibilities:
- Frontline Support: Respond to and resolve first-line technical issues relating to hardware, software, and user access.
- Application Support: Gain knowledge of in-house applications, providing support and escalating complex issues when necessary.
- End User Assistance: Help staff troubleshoot and navigate internal systems effectively.
- Equipment Setup: Assist with the installation, configuration, and relocation of computers, monitors, and peripherals.
- Vendor Liaison: Work with third-party IT providers and software vendors to coordinate issue resolution.
- Documentation: Contribute to the creation and maintenance of clear, up-to-date support guides and technical documentation.
About You:
- Minimum of 1 years’ experience in a first-line IT support role or office-based experience supported by a recognised IT qualification.
- Excellent communication skills, both written and verbal, with a professional and approachable manner.
- Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.
- Fast learner with a genuine interest in developing a career in IT and application support.
- Able to remain calm under pressure and adapt to changing priorities with ease.
Contact Detail:
YourRecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. Being able to discuss specific examples of how you've resolved technical problems in the past will show your proactive approach and readiness for the role.
✨Tip Number 2
Brush up on your knowledge of Microsoft Office applications, especially Outlook, Excel, and Word. Highlighting your proficiency in these tools during any discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your communication skills. Since this role involves frontline support, practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy.
✨Tip Number 4
Research StudySmarter and our internal systems. Understanding our company culture and the specific applications we use will help you tailor your conversations and show genuine interest in the position.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support. Emphasise any previous roles where you provided frontline support or dealt with technical issues, and include specific examples of your problem-solving skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in developing a career in IT and how your skills align with the responsibilities outlined in the job description.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively, both verbally and in writing. This could be through previous job experiences or relevant projects.
Follow Application Instructions: Pay close attention to the application instructions. Ensure you submit your CV in Word format as specified, and double-check that you meet the eligibility requirements to work in the UK without sponsorship.
How to prepare for a job interview at YourRecruit
✨Show Your Technical Skills
As a 1st Line Support Engineer, you'll need to demonstrate your technical knowledge. Be prepared to discuss your experience with hardware and software troubleshooting, and if possible, provide examples of issues you've resolved in the past.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice explaining technical concepts in simple terms, as you may need to assist non-technical staff. During the interview, ensure you articulate your thoughts clearly and maintain a professional yet approachable manner.
✨Familiarise Yourself with Common Applications
Since you'll be supporting in-house applications, it’s beneficial to research common software used in similar roles. Brush up on Microsoft Office applications, especially Outlook, Excel, and Word, as these will likely come up during your interview.
✨Demonstrate Your Problem-Solving Ability
Employers look for candidates who can remain calm under pressure and adapt to changing priorities. Prepare to discuss scenarios where you've successfully navigated challenges or resolved conflicts, showcasing your ability to think on your feet.
