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- Tasks: Provide 1st and 2nd line IT support, handle software installations, and manage server configurations.
- Company: Join a rapidly growing global business that values employee development and support.
- Benefits: Enjoy free breakfast, lunch, gym access, private healthcare, and a cycle to work scheme.
- Why this job: Be part of a friendly team with exciting projects and regular social events in a fun environment.
- Qualifications: Experience with Windows 11, Microsoft Office 365, networking, and excellent communication skills required.
- Other info: Opportunity for continued professional development and increased holiday with service length.
The predicted salary is between 36000 - 54000 £ per year.
A highly successful and rapidly growing global business are looking for an IT Support Engineer with 1st and 2nd Line Support experience to join their IT team. This is a fantastic opportunity to join a great business that really prides itself on supporting and developing their employees; onsite gym is provided as well as free breakfast and lunch plus other great benefits.
This IT Support Engineer role is a "hands on" IT position where support is often provided face to face, over Teams or on the phone. It would suit a personable, friendly, customer focused IT Support Engineer, IT Support Analyst, 2nd Line Engineer or Desktop Support Engineer. As well as BAU support, there will also be interesting project work to be involved in.
Key responsibilities include:
- Provide telephone and email support for internal users
- Software installation, desktop imaging, software inventory and monitoring
- Configuration and installation of physical and virtual servers
- Administration and configuration of Cisco Networking devices (Switches / Firewalls)
- Backup administration
- Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
- Assist with projects of all sizes including technology infrastructure and software projects
- Overall management and responsibility for the efficient handling of support requests
- The ability to conduct and participate in meetings / system demonstrations
Skills required:
- Professional manner with excellent communication skills
- Experienced in installing, supporting and troubleshooting: Windows 11, Microsoft Office 365, Exchange, Active Directory, Networking (DNS, DHCP, TCP/IP), VMware/Hyper-V, Remote Access tools, Mobile device configuration (iPhone / iPad)
- Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude
The salary on offer for this role is up to £45,000 plus benefits including:
- Free onsite gym
- Free breakfast and lunches for all
- Cycle to work scheme
- Continued professional development
- Private healthcare and pension
- 22 days holiday per year which increases with length of service
- A friendly fun and very exciting environment enhanced with regular company-funded social events such as seasonal parties
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Surbiton, Surrey - £45,000
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11, Microsoft Office 365, and Cisco Networking devices. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your customer service skills, as this role requires a personable and friendly approach. Think of examples from your past experiences where you successfully resolved issues or provided exceptional support to users.
✨Tip Number 3
Research the company culture and values of the business you're applying to. Understanding their commitment to employee development and support can help you tailor your responses in interviews to align with their ethos.
✨Tip Number 4
Be ready to discuss your experience with project work, as the role involves assisting with various technology infrastructure projects. Highlight any relevant projects you've worked on, focusing on your contributions and the outcomes achieved.
We think you need these skills to ace IT Support Engineer - Surbiton, Surrey - £45,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd Line Support. Include specific examples of software installation, troubleshooting, and customer service skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work under pressure. Mention your familiarity with Windows 11, Microsoft Office 365, and networking concepts, as these are key requirements for the role.
Highlight Soft Skills: Since the role requires excellent communication and a friendly demeanor, emphasise your interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully interacted with users in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an IT Support Engineer.
How to prepare for a job interview at Ashdown Group
✨Showcase Your Technical Skills
Make sure to brush up on your knowledge of Windows 11, Microsoft Office 365, and networking concepts like DNS and DHCP. Be prepared to discuss specific examples of how you've installed, supported, or troubleshot these systems in previous roles.
✨Demonstrate Your Customer Service Skills
Since this role requires a personable and friendly approach, think of instances where you've successfully resolved customer issues. Highlight your ability to listen and interpret customer needs accurately, as this will be crucial in the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life IT support scenarios. Practice articulating your thought process when troubleshooting issues, managing support requests, or working under pressure.
✨Research the Company Culture
Familiarise yourself with the company's values and benefits, such as their focus on employee development and social events. This will help you align your answers with what they value and show that you're genuinely interested in being part of their team.
