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- Tasks: Join as a Senior IT Engineer, tackling complex tech challenges and mentoring junior staff.
- Company: A well-established Managed Service Provider in Central London focused on innovation and support.
- Benefits: Enjoy a hybrid work model with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team driving technical standards and improving processes in a supportive environment.
- Qualifications: Experience in 2nd/3rd Line support, Microsoft 365, Azure, and strong communication skills required.
- Other info: This role offers a chance to influence projects from start to finish while working with diverse technologies.
The predicted salary is between 40000 - 60000 £ per year.
Are you a forward-thinking 2nd/3rd Line Engineer ready to step into a role that’s as much about innovation as it is about technical support? We’re partnered with a well-established MSP based in Central London that’s seeking an Infrastructure Engineer to join their growing team. This is a hybrid role that blends complex technical escalations with project delivery and process improvement. The right candidate will be proactive, solution-focused, and passionate about automation and continuous improvement.
You'll be involved in the full project lifecycle, everything from scoping and planning to delivery and post-implementation support. You’ll also act as a senior escalation point for the 1st and 2nd Line teams, helping to mentor and guide junior engineers. If you're someone who enjoys working across multiple technologies and client environments, and thrives when driving technical standards forward, this could be the ideal next step for you.
Key Responsibilities:- Solid experience as a 2nd/3rd Line or Senior Engineer in a Managed Service Provider environment
- Proven track record in delivering infrastructure and cloud projects, including migrations, upgrades, and deployments
- Deep technical knowledge of Microsoft 365, Azure, Windows Server, and networking
- A genuine passion for automation and improving technical processes (PowerShell, scripting, Logic Apps)
- Strong experience with ConnectWise (ticketing, RMM, and documentation systems)
- Excellent communication skills and the confidence to lead client discussions and mentor junior team members
- A proactive and strategic mindset - always thinking one step ahead to prevent issues and improve performance
- Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Security & Compliance)
- Microsoft Azure (Azure AD, Conditional Access, VMs, Resource Groups, Networking)
- Windows Server & Active Directory (Group Policy, DNS, DHCP, file services)
- Networking - Meraki, DNS, DHCP, VPNs, firewalls, switching/routing
- Automation & Scripting - PowerShell, Logic Apps, runbooks (desirable but not essential)
- ConnectWise - PSA, ticketing, RMM (essential experience)
If you're ready to be part of an amazing, ethical MSP where you will be playing an integral role in the company. Please reach out today for immediate consideration.
Senior IT Engineer employer: 1TECH STAFFING LIMITED
Contact Detail:
1TECH STAFFING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Azure. Being able to discuss your hands-on experience with these platforms during interviews will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past projects where you successfully implemented automation or improved processes. This will highlight your proactive mindset and align with the company's focus on innovation.
✨Tip Number 3
Network with current or former employees of the MSP to gain insights into their work culture and expectations. This can provide you with valuable information that you can use to tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your experience with ConnectWise, as it's essential for this role. Being able to articulate how you've used ticketing and RMM systems effectively will set you apart from other candidates.
We think you need these skills to ace Senior IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 2nd/3rd Line Engineer, focusing on relevant projects and technologies like Microsoft 365, Azure, and networking. Use specific examples to demonstrate your skills in automation and process improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for innovation and technical support. Mention your proactive approach and how you’ve successfully mentored junior engineers in the past. Relate your experiences to the key responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your deep technical knowledge of the required technologies, such as Windows Server and ConnectWise. Be sure to mention any experience with PowerShell or scripting, even if it's not essential, as it shows your commitment to automation.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application where you've led client discussions or collaborated with teams. This will demonstrate your ability to engage effectively with both clients and colleagues.
How to prepare for a job interview at 1TECH STAFFING LIMITED
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft 365, Azure, and Windows Server in detail. Highlight specific projects you've worked on, especially those involving migrations or upgrades, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Demonstrate Your Passion for Automation
Since the role emphasises automation and process improvement, come equipped with examples of how you've used PowerShell or other scripting tools to enhance efficiency. This will show your proactive approach and alignment with the company's focus on innovation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex technical escalations. Prepare scenarios where you successfully resolved issues or improved processes, as this will illustrate your strategic mindset and leadership qualities.
✨Emphasise Your Mentoring Experience
As a senior escalation point, your ability to mentor junior engineers is crucial. Share experiences where you've guided others, highlighting your communication skills and how you've contributed to team development.
