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- Tasks: Lead the graphics team, manage reprographics tasks, and ensure timely project completion.
- Company: Join a dynamic Graphics department at Graphic Packaging, known for innovation and quality.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and skill development.
- Why this job: Be the vital link between teams, enhancing customer service and driving continuous improvement.
- Qualifications: Management experience and knowledge of Esko systems are essential; strong communication skills are a must.
- Other info: Ideal for those passionate about graphics and looking to make an impact in a fast-paced setting.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Working closely with the Graphics and Technical Design Manager, you will be responsible for managing the graphics department and all reprographics tasks to ensure that all work is completed on time. Knowledge of management, reprographics, and Esko systems is required.
You will work within a multi-disciplinary Graphics department ensuring the information required to complete tasks is accurate and in full. Communicating with stakeholders to secure additional information if required and managing graphic approvals. Keeping them up-to-date of continually moving schedules and providing reports as required.
This role forms the link between customers, external sales, customer services, and production teams throughout Graphic Packaging – resolving all the short-term day-to-day issues and managing long-term project plans in a reprographics environment.
Technical Skills- Management experience is required to manage the reprographics team and customer expectations.
- Good technical knowledge of Esko WebCenter, Automation Engine, and Artpro+ is a positive.
- Extensive knowledge of reprographics to support complex reprographics.
- Delegation of tasks within the department.
- Set yearly goals and targets for the team supporting the graphics and technical design manager.
- Support sales teams and their customers with technical support.
- Manage the inbox and delegate emails as necessary.
- Complete retailer artwork approval tasks, ensuring they meet graphic packaging reprographics specifications and use knowledge of best practices.
- Responsible for ensuring all Graphics projects follow company processes driven by other departments within this business.
- Chase tasks through the approval process proactively where required.
- Converse with stakeholders from a graphics requirement perspective.
- Understand detail and information required to complete briefs.
- Promptly and proactively request missing information from internal & external sales and customers with a “high customer service” perspective.
- Be able to understand and challenge deadlines requested.
- Manage customers’ expectations in a positive way.
- Prioritise workload based on specific knowledge such as customer importance and potential value of business.
- Understand timescales required to complete tasks to aid the scheduling process.
- Ability to filter requests logged and reschedule if necessary.
- Be part of the team to help drive continuous improvement using Esko software supporting key stakeholders internally across estimating, internal sales, external sales, and the creative teams as well as external stakeholders in our customer base.
- Be aware of the department's workload and provide assistance within the department in busy periods.
- Understand system requirements within the WebCenter software to improve digital artwork flow management.
- A positive attitude towards your work.
- Exceptional attitude towards customer service.
- Excellent communication and interpersonal skills.
- Outstanding organisation and influencing skills.
- Able to effectively prioritise and adapt to a variable workload.
- Managing customers’, internal manager expectations.
- Develop reporting and processes to drive quality of service and speed of response to reprographics requests.
Contact Detail:
Graphic Packaging International - EMEA & APAC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repro team lead
✨Tip Number 1
Familiarise yourself with Esko systems like WebCenter and Automation Engine. Having hands-on experience or even completing online tutorials can give you a significant edge during discussions with us about the role.
✨Tip Number 2
Brush up on your management skills, especially in a reprographics context. Consider reading up on effective team delegation and project management techniques to demonstrate your capability to lead the team effectively.
✨Tip Number 3
Prepare to showcase your communication skills. Think of examples where you've successfully managed stakeholder expectations or resolved conflicts, as these will be crucial in this role.
✨Tip Number 4
Stay updated on industry trends in reprographics. Being knowledgeable about current best practices and innovations can help you stand out as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Repro team lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience and technical knowledge of reprographics, especially with Esko systems. Use specific examples to demonstrate your skills in managing teams and projects.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the job requirements. Mention your experience in managing customer expectations and your approach to problem-solving in a reprographics environment.
Showcase Communication Skills: Since the role involves liaising with various stakeholders, emphasise your excellent communication and interpersonal skills. Provide examples of how you've successfully managed relationships and resolved issues in previous roles.
Highlight Continuous Improvement Initiatives: Discuss any past experiences where you contributed to continuous improvement processes, particularly using software like Esko. This will show your proactive approach and ability to drive efficiency within a team.
How to prepare for a job interview at Graphic Packaging International - EMEA & APAC
✨Showcase Your Management Skills
Since the role requires management experience, be prepared to discuss your previous leadership roles. Share specific examples of how you've successfully managed teams, delegated tasks, and met deadlines in a fast-paced environment.
✨Demonstrate Technical Knowledge
Familiarise yourself with Esko systems like WebCenter, Automation Engine, and Artpro+. Be ready to explain how you have used these tools in past projects and how they can enhance efficiency in reprographics.
✨Communicate Effectively
This position involves liaising with various stakeholders. Practice articulating your thoughts clearly and concisely. Prepare to discuss how you handle communication challenges and ensure everyone is on the same page regarding project timelines.
✨Emphasise Customer Service
A positive attitude towards customer service is crucial. Think of examples where you've gone above and beyond for clients or resolved issues effectively. Highlight your approach to managing customer expectations and maintaining strong relationships.
