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For Companies At a Glance
- Tasks: Lead the graphics team, manage reprographics tasks, and ensure timely project completion.
- Company: Join a dynamic team at Graphic Packaging, a leader in innovative packaging solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be the vital link between customers and production, driving impactful projects in a creative setting.
- Qualifications: Management experience and knowledge of Esko systems are essential; strong communication skills are a must.
- Other info: Ideal for those passionate about graphics and customer service in a fast-paced environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Purpose
Working closely with the Graphics and Technical Design Manager, you will be responsible for managing the graphics department and all reprographics tasks to ensure that all work is completed on time. Knowledge of management, reprographics, and Esko systems is required. You will work within a multi-disciplinary Graphics department ensuring the information required to complete tasks is accurate and in full. Communicating with stakeholders to secure additional information if required and managing graphic approvals. Keeping them up-to-date of continually moving schedules and providing reports as required. This role forms the link between customers, external sales, customer services, and production teams throughout Graphic Packaging – resolving all the short-term day-to-day issues and managing long-term project plans in a reprographics environment.
Technical Skills
- Management experience is required to manage the reprographics team and customer expectations.
- Good technical knowledge of Esko WebCenter, Automation Engine, and Artpro+ is a positive.
- Extensive knowledge of reprographics to support complex reprographics.
- Delegation of tasks within the department.
- Set yearly goals and targets for the team supporting the graphics and technical design manager.
- Support sales teams and their customers with technical support.
- Manage the inbox and delegate emails as necessary.
- Complete retailer artwork approval tasks, ensuring they meet graphic packaging reprographics specifications and use knowledge of best practice.
- Responsible for ensuring all Graphics projects follow company processes driven by other departments within this business.
- Chase tasks through the approval process proactively where required.
- Converse with stakeholders from a graphics requirement perspective.
- Understand detail and information required to complete briefs.
- Promptly and proactively request missing information from internal & external sales and customers with a “high customer service” perspective.
- Be able to understand and challenge deadlines requested.
- Manage customers’ expectations in a positive way.
- Prioritise workload based on specific knowledge such as customer importance and potential value of business.
- Understand timescales required to complete tasks to aid the scheduling process.
- Ability to filter requests logged and reschedule if necessary.
- Be part of the team to help drive continuous improvement using Esko software supporting key stakeholders internally across estimating, internal sales, external sales, and the creative teams as well as external stakeholders in our customer base.
- Be aware of the department's workload and provide assistance within the department in busy periods.
- Understand system requirements within the WebCenter software to improve digital artwork flow management.
Personal Skills
- A positive attitude towards your work.
- Exceptional attitude towards customer service.
- Excellent communication and interpersonal skills.
- Outstanding organisation and influencing skills.
- Able to effectively prioritise and adapt to a variable workload.
Performance Indicators
- Managing customers’ and internal manager expectations.
- Develop reporting and processes to drive quality of service and speed of response to reprographics requests.
Repro team lead employer: Graphic Packaging International - EMEA & APAC
Contact Detail:
Graphic Packaging International - EMEA & APAC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repro team lead
✨Tip Number 1
Familiarise yourself with Esko systems like WebCenter and Automation Engine. Having hands-on experience or even a basic understanding of these tools will give you an edge during discussions with the hiring team.
✨Tip Number 2
Showcase your management skills by preparing examples of how you've successfully led teams in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this role requires strong leadership.
✨Tip Number 3
Brush up on your communication skills. Since this role involves liaising with various stakeholders, practice articulating complex ideas clearly and concisely, ensuring you can convey information effectively.
✨Tip Number 4
Prepare to discuss your approach to prioritising tasks and managing customer expectations. Think of scenarios where you had to balance multiple projects and how you ensured timely delivery while maintaining quality.
We think you need these skills to ace Repro team lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Repro Team Lead position. Understand the key responsibilities and required skills, especially in management and reprographics.
Tailor Your CV: Customise your CV to highlight relevant experience in managing teams, working with Esko systems, and handling reprographics tasks. Use specific examples that demonstrate your ability to meet deadlines and manage customer expectations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the graphics department's needs. Mention your technical skills and how they align with the requirements of the position, particularly your experience with Esko WebCenter and Automation Engine.
Highlight Communication Skills: In both your CV and cover letter, emphasise your exceptional communication and interpersonal skills. Provide examples of how you've successfully managed stakeholder relationships and resolved issues in previous roles.
How to prepare for a job interview at Graphic Packaging International - EMEA & APAC
✨Showcase Your Management Skills
As a Repro Team Lead, you'll need to demonstrate your management experience. Be prepared to discuss specific examples of how you've successfully led teams, delegated tasks, and set goals in previous roles.
✨Familiarise Yourself with Esko Systems
Knowledge of Esko WebCenter, Automation Engine, and Artpro+ is crucial for this role. Brush up on these systems before the interview and be ready to explain how you've used them in past projects or how you would apply them in this position.
✨Emphasise Communication Skills
This role requires excellent communication with various stakeholders. Prepare to share examples of how you've effectively communicated complex information and managed expectations in previous jobs, especially in a customer service context.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've resolved day-to-day issues in a fast-paced environment. Highlight your proactive approach to managing workloads and meeting deadlines, as well as any strategies you've implemented for continuous improvement.
