Salesforce Training Manager

Salesforce Training Manager – German Speaking

Hybrid working across UK, Germany, and France

Overview

An exciting opportunity has arisen for a Salesforce Training Manager to join a global organization undergoing a significant customer service transformation. This role is pivotal in enhancing the adoption and proficiency of Salesforce CRM and associated tools among sales and customer service teams across Europe.

Key Responsibilities

• Training Development: Design and produce engaging training materials, including e-learning modules, guides, tip sheets, tutorials, and videos, to support the customer service transformation program, system updates, and onboarding processes.
• Program Management: Oversee the EU sales and customer service training program, managing attendees, trainers, logistics, and communications in alignment with the transformation roadmap.
• Training Delivery: Conduct both onsite and online training sessions across sales and customer service functions, covering new initiatives, refresher courses, and new starter onboarding.
• Performance Evaluation: Establish KPIs to assess training effectiveness and implement improvements based on feedback and performance metrics.
• Center of Excellence: Develop a centralized repository for all training content, ensuring accessibility and consistency across the organization.
• Localization: Collaborate with country teams to tailor and localize training materials, considering process variations and language differences.
• Adoption Monitoring: Monitor and report on Salesforce and CPQ usage and adoption metrics, identifying areas for improvement and implementing strategies to enhance user engagement.
• Support and Collaboration: Assist with the creation of UAT scripts, support new support function inductions, and address sales and customer service queries as needed.

Reach out to find out more!