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For Companies At a Glance
- Tasks: Provide exceptional customer service and support in various areas of the club.
- Company: Join a vibrant team in a fun, community-focused environment in Northampton.
- Benefits: Enjoy flexible hours, mental wellbeing apps, training opportunities, and generous staff discounts.
- Why this job: Be part of a caring culture that values people and offers personal growth.
- Qualifications: Experience in customer service, strong communication skills, and cash handling knowledge required.
- Other info: Must be 18+ to apply; flexible shifts available across evenings and weekends.
Are you a whiz in the kitchen? Have you got commercial kitchen experience? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Northampton Club offering a 30 hour contract which is fully flexible over 7 days, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- My Eva – an online financial expert to help with any money-related matters
- Buzz Brights Apprenticeships
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Staff discount 50% off bingo tickets, food & soft drinks
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
- Applicants must be 18+
Customer Assistant - Kitchen employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Kitchen
✨Tip Number 1
Make sure to highlight your kitchen experience during any informal conversations or networking opportunities. If you know someone who works in the hospitality industry, reach out to them for insights and potential referrals.
✨Tip Number 2
Demonstrate your people skills by engaging with current employees at StudySmarter or in similar roles. Ask them about their experiences and what they value most in a Customer Assistant, which can give you an edge in understanding the company culture.
✨Tip Number 3
Familiarise yourself with the concept of a Safer Gambling Environment, as this is crucial for the role. Being knowledgeable about this topic will show your commitment to customer safety and enhance your appeal as a candidate.
✨Tip Number 4
Be prepared to discuss how you handle cash and basic numeracy in real-life scenarios. Think of examples where you've successfully managed transactions or resolved discrepancies, as this will demonstrate your reliability in handling money.
We think you need these skills to ace Customer Assistant - Kitchen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and any commercial kitchen roles. Use specific examples to demonstrate how you've gone above and beyond for customers in previous positions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional service and your ability to build rapport with customers. Mention your flexibility and willingness to take on various tasks within the club, as this is key for the role.
Showcase Communication Skills: Since outstanding communication skills are essential, consider including examples of how you've effectively communicated with customers or resolved conflicts in past roles. This will help illustrate your adaptability in different situations.
Highlight Relevant Experience: If you have experience in hospitality, retail, or leisure environments, make sure to highlight this in your application. Discuss any cash handling experience and your understanding of company policies and standards, as these are important for the role.
How to prepare for a job interview at BUZZ Bingo
✨Show Off Your Kitchen Skills
Since the role is for a Customer Assistant in a kitchen environment, be prepared to discuss your commercial kitchen experience. Share specific examples of your cooking skills or any relevant training you've had that showcases your expertise.
✨Demonstrate Your People Skills
As a people person, it's crucial to highlight your ability to build rapport with customers. Prepare anecdotes that illustrate how you've provided exceptional service in previous roles, especially in hospitality or retail settings.
✨Be Ready for Flexibility Questions
The job requires flexibility across various tasks. Think about times when you've adapted to changing situations or taken on different responsibilities. This will show your potential employer that you're versatile and ready to contribute wherever needed.
✨Understand the Company Culture
Familiarise yourself with the company's values, especially their commitment to customer care and creating a safe environment. Be ready to discuss how you align with these values and how you can contribute to maintaining a positive atmosphere for both customers and colleagues.
