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For Companies At a Glance
- Tasks: Provide exceptional customer service and support in various areas of the club.
- Company: Join a vibrant club in Northampton focused on community and customer care.
- Benefits: Enjoy flexible hours, mental wellbeing apps, training opportunities, and generous staff discounts.
- Why this job: Be part of a supportive team that values your input and promotes a positive work culture.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
- Other info: Must be 18+ to apply; flexible shifts available across evenings and weekends.
Are you a whiz in the kitchen? Have you got commercial kitchen experience? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Northampton Club offering a 30 hour contract which is fully flexible over 7 days, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- My Eva – an online financial expert to help with any money-related matters
- Buzz Brights Apprenticeships
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Staff discount 50% off bingo tickets, food & soft drinks
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
- Applicants must be 18+
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Kitchen
✨Tip Number 1
Showcase your kitchen skills during the interview. Be prepared to discuss specific experiences where you excelled in a commercial kitchen setting, as this will demonstrate your hands-on expertise.
✨Tip Number 2
Emphasise your people skills. Think of examples where you've built rapport with customers or colleagues, as this role heavily relies on exceptional customer service and communication.
✨Tip Number 3
Familiarise yourself with the company’s values and mission. Understanding their commitment to customer care will help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Be ready to discuss your flexibility. Since the role requires working evenings and weekends, highlight your availability and willingness to adapt to the club's needs.
We think you need these skills to ace Customer Assistant - Kitchen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and any commercial kitchen roles. Use specific examples to demonstrate how you've provided exceptional service in the past.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to build rapport with customers. Mention your flexibility and willingness to take on various tasks within the club.
Showcase Your Skills: Emphasise your outstanding communication skills and any experience you have in hospitality or retail. Be sure to mention your confidence in handling cash and your understanding of company policies.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BUZZ Bingo
✨Showcase Your Kitchen Skills
Be prepared to discuss your commercial kitchen experience in detail. Highlight specific tasks you've excelled at and how they relate to the role of a Customer Assistant. This will demonstrate your practical knowledge and passion for the kitchen.
✨Emphasise Customer Service Experience
Since the role focuses on providing exceptional service, share examples of how you've gone above and beyond for customers in previous roles. Use specific anecdotes that showcase your ability to build rapport and handle various customer situations.
✨Demonstrate Flexibility
The job requires flexibility across different tasks. Be ready to discuss times when you've adapted to changing circumstances or taken on various responsibilities. This shows that you're a team player who can handle the dynamic environment of the club.
✨Prepare Questions About Company Culture
Research the company’s values and culture, especially their focus on customer care and wellbeing. Prepare thoughtful questions that reflect your interest in their approach to customer service and employee support, which will show your genuine enthusiasm for the role.
