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- Tasks: Lead diverse teams to ensure successful IT and business deliverables.
- Company: Hyde provides affordable homes and focuses on community impact.
- Benefits: Enjoy a fantastic pension, life assurance, great holidays, and flexible benefits.
- Why this job: Join a culture of inclusivity and innovation while making a real difference in communities.
- Qualifications: Experience in leading technical teams and strong knowledge of Salesforce applications required.
- Other info: Hyde is committed to diversity and supports reasonable adjustments during recruitment.
The predicted salary is between 66000 - 88000 £ per year.
Hyde is looking to recruit a Salesforce Service Delivery Manager. As a Salesforce Service Delivery Manager, you will lead cross-functional and diverse teams of technical resources, managing both in-house teams and external suppliers to ensure successful IT and business deliverables. You will work closely with Project Management, Technical Services, and Internal Business Partners to oversee system integrations, scheduling of deliveries, and service performance.
Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures.
Duties of a Salesforce Service Delivery Manager:
- Lead and manage technical teams, ensuring effective scheduling, integration, and coordination with delivery managers.
- Oversee people management, including engagement, coaching, and performance management.
- Ensure IT service delivery meets agreed SLAs and OLAs while maintaining a customer-focused approach.
- Manage vendor relations, supplier performance, and software licensing.
- Drive innovation in development, testing, and quality control processes.
- Produce and manage project estimates, plans, and progress reports.
Skills and Experience Required:
- Experience leading and managing diverse technical teams.
- Strong knowledge of Salesforce applications and integrated solutions.
- Proven track record in IT service management and change control processes.
- Ability to negotiate and manage SLAs and supplier relationships.
- Strong problem-solving skills with a focus on innovation and efficiency.
- Excellent communication and stakeholder management abilities.
Benefits:
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package
- Volunteering days
At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work.
Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
Salesforce Service Delivery Manager employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest Salesforce features and updates. Being knowledgeable about the platform will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Salesforce community. Attend local meetups or online webinars to connect with others in similar roles, which can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed diverse technical teams in the past. Highlighting your leadership style and problem-solving skills will resonate well with the hiring team.
✨Tip Number 4
Research Hyde's values and recent projects. Understanding their focus on community impact and diversity will allow you to tailor your conversations and show how your personal values align with theirs.
We think you need these skills to ace Salesforce Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading technical teams and managing IT service delivery. Use specific examples that demonstrate your knowledge of Salesforce applications and your ability to meet SLAs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your skills align with Hyde's mission of creating sustainable communities. Mention your problem-solving abilities and your experience in stakeholder management.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed diverse teams and drove innovation in service delivery. Highlight any achievements related to vendor management and performance improvement.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The Hyde Group
✨Showcase Your Leadership Skills
As a Salesforce Service Delivery Manager, you'll be leading diverse teams. Be prepared to discuss your previous experiences in managing technical teams, focusing on how you engaged and motivated them to achieve their goals.
✨Demonstrate Your Salesforce Knowledge
Make sure to brush up on your knowledge of Salesforce applications and integrated solutions. Be ready to explain how you've used these tools in past roles and how they can benefit the company.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Think of specific examples where you drove innovation or improved efficiency in IT service management, and be ready to share these stories.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you've managed stakeholder relationships and vendor communications in the past, showcasing your ability to negotiate and maintain strong partnerships.
