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For Companies At a Glance
- Tasks: Support and enhance networking systems while resolving technical incidents and driving improvements.
- Company: Join a leading technology provider known for innovation and operational excellence.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values mentorship and continuous learning in tech.
- Qualifications: Strong networking knowledge, hands-on experience with Cisco, and troubleshooting skills required.
- Other info: This is a permanent, full-time role based in Bradford.
The predicted salary is between 24000 - 42000 £ per year.
A leading technology provider is seeking a proactive and technically skilled Operations Specialist to support and enhance the stability, performance, and efficiency of networking and infrastructure systems. This role involves handling complex incidents, driving process improvements, and contributing to operational excellence across technical teams.
Key Responsibilities:
- Resolve escalated technical incidents and conduct root cause analysis to prevent recurrence.
- Plan, implement, and document infrastructure and network changes.
- Develop and refine internal tools to improve workflow automation and operational efficiency.
- Provide mentorship to junior engineers and contribute to cross-team knowledge sharing.
- Monitor operational metrics and lead service improvement initiatives.
- Maintain accurate configuration records and technical documentation.
- Work closely with engineering and service delivery teams to ensure seamless technical operations.
Key Skills Required:
- Strong understanding of networking protocols (BGP, OSPF, MPLS) and IP fundamentals.
- Hands-on experience with Cisco and Fortinet technologies.
- Excellent troubleshooting skills, especially in high-pressure environments.
- Familiarity with scripting languages (e.g., Python) and interest in automation.
- Experience with performance monitoring tools and operational reporting.
Please apply if you are interested in this role!
Information Technology Support Specialist employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarise yourself with the specific networking protocols mentioned in the job description, such as BGP, OSPF, and MPLS. Being able to discuss these in detail during an interview will show your technical expertise and understanding of the role.
✨Tip Number 2
Gain hands-on experience with Cisco and Fortinet technologies if you haven't already. Consider setting up a home lab or using simulation software to practice your skills, as this practical knowledge can set you apart from other candidates.
✨Tip Number 3
Brush up on your troubleshooting skills by working on real-world scenarios or case studies. Being able to demonstrate your problem-solving abilities in high-pressure situations will be crucial during the interview process.
✨Tip Number 4
Show your interest in automation by learning a scripting language like Python. Highlight any projects or tools you've developed that improve workflow efficiency, as this aligns perfectly with the responsibilities of the role.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your understanding of networking protocols, hands-on experience with Cisco and Fortinet technologies, and any troubleshooting successes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention specific examples of how you've resolved technical incidents or improved operational efficiency in previous roles.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially those related to networking and scripting languages. Highlight any experience you have with performance monitoring tools and operational reporting to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at RedRock Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your understanding of networking protocols like BGP, OSPF, and MPLS. Highlight any hands-on experience you have with Cisco and Fortinet technologies, as this will demonstrate your technical proficiency.
✨Prepare for Troubleshooting Scenarios
Expect to face high-pressure scenarios during the interview. Practice articulating your troubleshooting process and how you've resolved complex incidents in the past. This will showcase your problem-solving skills effectively.
✨Demonstrate Your Automation Knowledge
Since familiarity with scripting languages like Python is a key requirement, be ready to discuss any projects or tools you've developed that improve workflow automation. This shows your initiative and interest in operational efficiency.
✨Emphasise Team Collaboration
Mention your experience in mentoring junior engineers and contributing to cross-team knowledge sharing. This will highlight your ability to work collaboratively and support the growth of others within the team.
