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For Companies At a Glance
- Tasks: Support and enhance networking systems while resolving technical incidents.
- Company: Join a leading technology provider focused on operational excellence.
- Benefits: Enjoy hybrid work options and a competitive salary of around £30k.
- Why this job: Be part of a dynamic team driving innovation and improving tech efficiency.
- Qualifications: Strong networking knowledge and hands-on experience with Cisco and Fortinet required.
- Other info: Opportunity to mentor junior engineers and contribute to cross-team collaboration.
The predicted salary is between 24000 - 36000 £ per year.
A leading technology provider is seeking a proactive and technically skilled Operations Specialist to support and enhance the stability, performance, and efficiency of networking and infrastructure systems. This role involves handling complex incidents, driving process improvements, and contributing to operational excellence across technical teams.
Key Responsibilities:
- Resolve escalated technical incidents and conduct root cause analysis to prevent recurrence.
- Plan, implement, and document infrastructure and network changes.
- Develop and refine internal tools to improve workflow automation and operational efficiency.
- Provide mentorship to junior engineers and contribute to cross-team knowledge sharing.
- Monitor operational metrics and lead service improvement initiatives.
- Maintain accurate configuration records and technical documentation.
- Work closely with engineering and service delivery teams to ensure seamless technical operations.
Key Skills Required:
- Strong understanding of networking protocols (BGP, OSPF, MPLS) and IP fundamentals.
- Hands-on experience with Cisco and Fortinet technologies.
- Excellent troubleshooting skills, especially in high-pressure environments.
- Familiarity with scripting languages (e.g., Python) and interest in automation.
- Experience with performance monitoring tools and operational reporting.
Please apply if you are interested in this role!
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarise yourself with the specific networking protocols mentioned in the job description, such as BGP, OSPF, and MPLS. Being able to discuss these in detail during your interview will show that you have the technical knowledge required for the role.
✨Tip Number 2
Highlight any hands-on experience you have with Cisco and Fortinet technologies. If you’ve worked on similar systems before, be prepared to share specific examples of how you resolved issues or improved performance.
✨Tip Number 3
Demonstrate your troubleshooting skills by preparing for scenario-based questions. Think of high-pressure situations you've faced and how you successfully navigated them, as this is crucial for the role.
✨Tip Number 4
Show your interest in automation by discussing any experience you have with scripting languages like Python. Mention any projects where you’ve developed tools to improve workflow efficiency, as this aligns well with the responsibilities of the position.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your understanding of networking protocols, hands-on experience with Cisco and Fortinet technologies, and any troubleshooting successes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention specific examples of how you've resolved technical incidents or improved operational efficiency in previous roles.
Highlight Technical Skills: In your application, clearly list your technical skills, especially those mentioned in the job description such as scripting languages and performance monitoring tools. This will help demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at RedRock Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your understanding of networking protocols like BGP, OSPF, and MPLS. Highlight any hands-on experience you have with Cisco and Fortinet technologies, as this will demonstrate your technical proficiency.
✨Prepare for Troubleshooting Scenarios
Expect to face high-pressure scenarios during the interview. Practice articulating your troubleshooting process and provide examples of how you've resolved complex incidents in the past.
✨Demonstrate Your Automation Knowledge
Since familiarity with scripting languages like Python is important, be ready to discuss any projects where you've used automation to improve workflow efficiency. This shows your proactive approach to operational excellence.
✨Emphasise Team Collaboration
This role involves working closely with engineering and service delivery teams. Share examples of how you've contributed to cross-team knowledge sharing or mentored junior engineers, as this will highlight your teamwork skills.
