Chatbot Developer

Skill- Genesys CloudCX Chatbot Developer

Job description

As a Genesys CloudCX Chatbot Developer youll be responsible for designing developing and deploying intelligent chatbots on the Genesys CloudCX platform Your expertise will drive personalized and efficient customer interactions enhancing satisfaction and loyalty

Key Responsibilities

Design develop and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels

Collaborate with crossfunctional teams to understand business requirements and design chatbot workflows that meet customer needs

Implement natural language processing NLP capabilities to enable conversational interactions and enhance user experience

Integrate chatbots with backend systems APIs and thirdparty services to provide seamless endtoend solutions

Continuously optimize chatbot performance and functionality based on user feedback and analytics insights

Desired Skills and Experience

Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies

Proficiency in programming languages such as JavaScript Python or Java with experience in chatbot development frameworks

Strong understanding of NLP techniques including intent recognition entity extraction and dialogue management

Experience integrating chatbots with backend systems APIs and databases

Excellent problemsolving skills and the ability to work effectively in a fastpaced collaborative environment

Skills

Mandatory Skills : Architectural diagrams, Docker, Microservices, Software Engineering and Design Architecture, UML diagrams