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- Tasks: Join a dynamic team to deliver top-notch customer service and resolve queries via chat, email, and social media.
- Company: Be part of one of the UK's most exciting and fast-growing FinTech companies.
- Benefits: Enjoy autonomy in your role and opportunities for skill development.
- Why this job: This role offers a chance to impact customer experience and work on innovative projects.
- Qualifications: Ideal for graduates or those with a year of customer service experience and a passion for helping others.
- Other info: Work closely with an excellent management team in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Job Description Graduate / Entry Level Role – Customer Operations Associate – Fast Growing FinTech Company 🚀 FinTech People are supporting one of the UK’s most exciting FinTech companies in recruiting for their Customer Support Team. This is a varied, challenging and interesting opportunity to work with an excellent management team, have autonomy in your role and build your skills and experience. You will be an integral member of the Customer Operations team working with the the wider business to enhance customer experience. The customer support team is paramount to the success of the business and in this role, you will be responsible for the following: Work in a close knit team to build best in class customer service delivery. Responding to and resolving customer queries / requests via chat, email, and social media channels. Observe and report on customer behaviour and trends to improve service. Suggest and work on improvements to the customer journey and internal processes. Contribute to projects and new business initiatives. Experience required: Experience and passion for helping customers and solving problems. Would suit someone looking for a Graduate / Entry Level role or someone with a year’s experience in a similar or telephone based customer service focussed role in a corpor…
Customer Operations Associate - Fast Growing FinTech Company employer: FinTech People
Contact Detail:
FinTech People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Associate - Fast Growing FinTech Company
✨Tip Number 1
Familiarize yourself with the latest trends in the FinTech industry. Understanding the landscape will not only help you in interviews but also show your genuine interest in the field.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can prepare you for the diverse interactions you'll face in this role.
✨Tip Number 3
Research the company’s values and mission. Being able to align your personal values with theirs during discussions can make a strong impression on the hiring team.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Customer Operations role.
We think you need these skills to ace Customer Operations Associate - Fast Growing FinTech Company
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service or problem-solving. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your ability to enhance customer experience. Mention specific examples of how you've successfully resolved customer queries in the past.
Showcase Your Communication Skills: Since the role involves responding to customers via various channels, emphasize your strong communication skills in both written and verbal forms. Provide examples of how you've effectively communicated with customers before.
Highlight Teamwork Experience: As this position requires working closely with a team, include experiences where you've collaborated with others to achieve a common goal. This will show that you're a team player who can contribute positively to the Customer Operations team.
How to prepare for a job interview at FinTech People
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you faced challenges and how you approached solving them. Highlight your ability to think critically and adapt to different scenarios, as this is crucial in a customer operations role.
✨Familiarize Yourself with the Company
Research the FinTech company and understand its products, services, and customer base. Being knowledgeable about the company will help you tailor your responses and show that you're genuinely interested in the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewers about the team dynamics, company culture, and opportunities for growth. This shows your interest in the position and helps you assess if it's the right fit for you.
