Supply Chain Administrator

This role offers a fantastic opportunity to join one of the most exciting spirits companies in the World. Sazerac UK is one of the UK’s leading spirit distributors and brand builders, representing an award-winning range of Sazerac owned and third-party agency spirit brands. Our enviable, diverse portfolio of award-winning brands include Buffalo Trace, the UK’s largest American whiskey liqueur brand, Southern Comfort, Fireball, and the number 1 sambuca brand in the UK, Antica Sambuca. If you’re looking to make your mark in a fast-paced environment and join a rapidly growing drinks company, then this opportunity might just be for you.

Position Overview

We are looking for a passionate and driven individual who has a solid understanding of the UK FMCG market to join our Logistics team as a Logistics Support Administrator on a 12-15 month fixed term contract.

The Logistics Support Administrator will be responsible for processing customer orders, resolving customer complaints and order ETA requests, while providing outstanding end-to-end customer service experience.

This is a hybrid role with an expectation of 2-3 days per week in our Hampton Wick based office. You will be part of a team of 7 reporting to the UK & Ireland Supply Chain Manager.

Key Responsibilities

• Processing customer sales orders through our ERP system
• Managing the Customer Service Inbox
• Responding to customer ETA Requests
• Resolving customer complaints including shortages, breakages, incorrect products
• Resolving customer requests and queries over the phone
• Booking in customer deliveries
• Processing customer credits
• General administrative work

Experience and Attitude

• FMCG experience preferred
• Experience using an ERP system essential
• Order processing experience essential
• Experience within the wine and spirits industry preferred
• Customer focused mindset
• Good communicator
• Proficient in Microsoft Excel
• Good attention to detail and time management
• Ability to work both independently and as part of a team
• Excellent organisational skills with the ability to interact with individuals from all levels within the organisation
• Willingness to learn, self-improve, and take on new tasks as and when presented

Education

Essential:

• Educated to graduate caliber