Senior Service Architect

Job Title: Senior Service Architect
Location:- Hampshire + Remote
Salary:- £70-90k + Bens
Overview:
We\’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you\’ll drive service development, support key client engagements, and influence internal roadmaps.
Key Responsibilities:
Service Design & Strategy
* Design and define managed services for UC, AV/VC, and digital signage.
* Translate customer and market needs into scalable service models (SLAs, processes, HLDs, SOWs).
* Ensure alignment with ITIL and operational best practices.
Commercial & Client Engagement
* Support sales with solution design, proposals, and financial models.
* Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments.
* Present strategies to stakeholders, including C-level clients.
Consulting & Delivery
* Lead client workshops, audits, and transformation roadmaps.
* Collaborate across product, delivery, and engineering teams to ensure successful implementation.
* Mentor internal teams and contribute to enablement and knowledge sharing.
Skills & Experience Required:
* Strong expertise in UC, AV/VC, digital signage (e.g., Microsoft Teams, Zoom, Cisco, Crestron, Appspace, Utelogy).
* Deep understanding of managed services models, ITIL frameworks, and hybrid/cloud environments.
* 10+ years in service/technical architecture, with 5+ in UC/AV/Managed Services.
* Proven consulting experience and ability to influence technical and business stakeholders.
Preferred Qualifications:
* Degree in Engineering, Networking, or related field.
* Certifications: ITIL, CTS, Microsoft 365, Cisco
* Experience supporting global clients and services.

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For more information or a list of current vacancies, please see our web site at mecscomms.co.uk