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- Tasks: Lead global DTC strategy and enhance customer experience across major markets.
- Company: Join a fast-growing DTC sports brand making waves in the ecommerce space.
- Benefits: Enjoy flexible working hours, 25 days holiday, and a dog-friendly office.
- Why this job: Be part of an innovative team driving change in a dynamic industry with a passion for sports.
- Qualifications: 5+ years in senior ecommerce roles, strong leadership, and experience with multi-territory websites.
- Other info: Opportunity to work in modern offices with private healthcare options and discounted products.
The predicted salary is between 63000 - 87000 £ per year.
We are working with a fast-growth DTC sports brand in Essex to help them hire for a newly created role on their team, a Head of Ecommerce. The brand has experienced rapid growth over the last 2 years and there is a strong DTC push with over 40% of their overall sales being through Amazon and via their website.
As Head of Ecommerce, you will spearhead their global DTC strategy across 4 major markets - UK, Germany, Japan and US, taking the brand to the next level. There will be a focus on strategic leadership, enhancing the customer journey and user experience as well as introducing loyalty/subscription programmes.
They need someone who has a proven track record of leading change through the website, via a team.
What You’ll Do:- Lead and define the global digital strategy to accelerate growth, championing a seamless and engaging customer journey across all platforms.
- Build, develop, and grow a high-performing team.
- Oversee a robust programme of UX enhancements and A/B testing to continuously optimise site performance.
- Drive SEO performance with technical enhancements and strategic content initiatives to maximise traffic and conversions.
- Boost customer lifetime value (LTV) through innovative loyalty programs, subscriptions, and personalised experiences.
- Own the commercial performance of all websites, leading campaigns and promotions that captivate and convert.
- Analyse data and uncover growth opportunities, translating insights into clear, actionable strategies.
- Collaborate closely with cross-functional teams including Marketing, Design, Operations, and Finance to elevate the digital experience.
- 5+ years experience working in a Senior Ecommerce leadership role.
- Experience working in a high-growth DTC scale up.
- A strategic mindset with a hands-on approach.
- Strong leadership skills with experience managing and growing teams through a period of change.
- Experience managing multi-territory websites; familiarity with Magento 2 / Adobe Commerce is a plus.
- Track record in managing global or localised sites e.g German, US, Japan.
- A passion for sports or competitive products is a bonus!
- Flexible working (Core Hours 10am-3pm).
- Brand new modern offices.
- 25 days holiday.
- Private healthcare options.
- Discounted products.
- Dog-friendly office.
- Free on-site parking.
Sounds like a good fit? Apply now or send your CV directly to laura@3search.co.uk
Contact Detail:
3Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce
✨Tip Number 1
Research the company thoroughly before your interview. Understand their brand values, recent achievements, and challenges in the DTC market. This will help you tailor your responses and demonstrate your genuine interest in their growth.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully led ecommerce strategies in previous roles. Highlight your experience with multi-territory websites and any relevant tools like Magento 2 or Adobe Commerce to showcase your technical expertise.
✨Tip Number 3
Network with professionals in the ecommerce space, especially those who have experience in DTC brands. Engaging with industry peers can provide insights into current trends and may even lead to referrals for the position.
✨Tip Number 4
Be ready to discuss innovative ideas for enhancing customer journeys and loyalty programmes. Think about how you can leverage data analytics to drive growth and be prepared to share your vision for the role during the interview.
We think you need these skills to ace Head of Ecommerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce leadership, particularly in DTC environments. Emphasise your achievements in driving growth and managing teams, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic mindset and hands-on approach. Mention specific examples of how you've enhanced customer journeys or improved site performance in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as SEO performance management, UX enhancements, and data analysis. Use metrics to demonstrate your impact in these areas.
Show Passion for the Brand: Express your enthusiasm for the sports goods industry and the brand itself. If you have a personal connection to sports or competitive products, mention it to show your genuine interest in the role.
How to prepare for a job interview at 3Search
✨Showcase Your Strategic Mindset
As the Head of Ecommerce, you'll need to demonstrate a strong strategic mindset. Prepare examples of how you've successfully led digital strategies in previous roles, particularly in high-growth environments. Be ready to discuss specific metrics and outcomes that highlight your impact.
✨Highlight Leadership Experience
This role requires strong leadership skills, so be sure to share your experiences in managing and developing teams. Discuss how you've navigated change and built high-performing teams, especially in ecommerce settings. Use anecdotes that illustrate your ability to inspire and motivate others.
✨Understand the Customer Journey
Familiarise yourself with the customer journey and user experience principles. Be prepared to discuss how you've enhanced these aspects in past roles. Consider bringing insights on A/B testing and UX enhancements that have led to improved site performance and customer satisfaction.
✨Demonstrate Data-Driven Decision Making
The ability to analyse data and translate insights into actionable strategies is crucial. Prepare to discuss specific examples where you've used data to identify growth opportunities or optimise campaigns. Highlight any tools or methodologies you’ve employed to drive SEO performance and boost conversions.
