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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing service needs and appointments.
- Company: Join a friendly, family-owned dealership group near Horsham.
- Benefits: Enjoy a Monday to Friday schedule with a competitive salary and bonus.
- Why this job: Great opportunity to develop customer service skills in a supportive environment.
- Qualifications: Experience in the motor trade is essential; enthusiasm is key!
- Other info: Don't stress about your CV; we can help you update it!
The predicted salary is between 27000 - 30000 £ per year.
The Role: Silcom Recruitment are currently searching for a motor trade experienced Service Advisor to join a family-owned dealership group based around the outskirts of Horsham. Refreshingly, this is also a Monday to Friday opportunity.
Responsibilities & Requirements of a Service Advisor:
- Serve as the primary point of contact for customers, addressing their service needs and concerns with professionalism and courtesy.
- Oversee the scheduling and coordination of service appointments, ensuring efficient workflow and timely completion of tasks.
- Ensure accurate and comprehensive documentation of service requests, customer interactions, and service history.
- Ensure adherence to company policies, industry regulations, and safety standards in all service operations.
- Assist in promoting and upselling additional services or products to customers as appropriate.
Package:
- Basic Salary: £27,000 - £30,000 [depending on experience] + Bonus.
- Hours: Monday to Friday [8:00am - 5:00pm]
If you believe you have the necessary knowledge, experience, and enthusiasm to succeed as a Service Advisor, then we would like to hear from you.
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to handle customer inquiries and concerns effectively, showcasing your ability to provide excellent service.
✨Tip Number 3
Research the company culture of the dealership group. Understanding their values and mission can help you tailor your responses in interviews, showing that you are a good fit for their team.
✨Tip Number 4
Network with current or former employees of the dealership group on platforms like LinkedIn. They can provide valuable insights into the role and the company, which can help you stand out during the application process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your motor trade experience and any relevant skills that align with the Service Advisor role. Focus on customer service, scheduling, and documentation skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the dealership. Mention specific experiences where you successfully addressed customer needs or improved service efficiency.
Highlight Relevant Experience: In your application, emphasise any previous roles where you served as a point of contact for customers. Detail how you managed service appointments and adhered to industry regulations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects professionalism and attention to detail, which is crucial for a Service Advisor.
How to prepare for a job interview at Silcom Recruitment Limited
✨Know the Company
Before your interview, take some time to research the dealership group. Understand their values, services, and what sets them apart in the motor trade. This will help you tailor your responses and show genuine interest.
✨Demonstrate Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to communicate professionally and courteously.
✨Be Ready to Discuss Scheduling and Coordination
The role involves overseeing service appointments, so be prepared to discuss how you would manage scheduling efficiently. Think about any tools or methods you've used in the past to ensure timely completion of tasks.
✨Showcase Your Upselling Abilities
Part of the job is promoting additional services or products. Prepare to share examples of how you've successfully upsold in previous roles. This will demonstrate your ability to contribute to the dealership's revenue while providing value to customers.
