Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide medical information and support via phone, email, and chat.
- Company: Join a dynamic team focused on healthcare excellence.
- Benefits: Gain exposure to global operations and flexible working options.
- Why this job: Make a real impact in healthcare while developing your skills.
- Qualifications: Fluency in English and German, with a degree in Life Sciences preferred.
- Other info: Flexibility for national holidays and occasional travel may be required.
The predicted salary is between 28800 - 48000 £ per year.
Location: Walton Oaks, Tadworth, Surrey
Duration: 12 months (with potential extension)
Are you fluent in both English and German and passionate about delivering high-quality medical information and customer support? Our client is seeking a Medical Information Customer Experience Specialist (MICES) to join their dynamic team.
In this role, you will:
- Provide accurate medical and technical information to healthcare professionals, patients, and caregivers via phone, email, web, and live chat.
- Ensure inquiries are documented and addressed in line with regulatory standards and company procedures.
- Identify and report adverse events and product quality issues promptly.
- Support content management and second-line activities within therapeutic area teams.
- Actively contribute to process improvements and represent medical information functions in meetings and training sessions.
What we’re looking for:
- Degree in Life Sciences or a healthcare-related field
- Fluency in English (C1) and German (C2/native)
- Strong written and verbal communication skills
- 1-2 years' experience in medical information, customer service, or a related role
- Pharmacy degree and knowledge of medical regulations are a plus
You’ll be part of an innovative team where your expertise supports healthcare professionals and patients across multiple markets. Gain exposure to global medical information operations while making a real impact.
Note: Flexibility to work national holidays, occasional evenings, and limited travel may be required.
If you’re interested we’d love to connect, please feel free to send your most recent CV to my email at KumaranM@empresaria.com.
Contact Detail:
Empresaria Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Information Customer Experience Specialist (English & German Speaking)
✨Tip Number 1
Brush up on your medical terminology in both English and German. Being fluent is great, but having a strong grasp of the specific language used in medical contexts will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the regulatory standards and procedures relevant to medical information. Understanding these will not only help you in the role but also demonstrate your commitment to compliance during interviews.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your customer service skills. Think about how you would handle difficult inquiries or adverse events, as this will showcase your problem-solving abilities.
✨Tip Number 4
Network with professionals in the medical information field. Engaging with others in the industry can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Medical Information Customer Experience Specialist (English & German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in medical information and customer service. Emphasise your fluency in both English and German, as well as any specific skills related to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality medical information. Mention your degree in Life Sciences or healthcare-related fields and how your background aligns with the job requirements.
Highlight Relevant Experience: In your application, focus on your previous roles that involved providing medical information or customer support. Include specific examples of how you addressed inquiries and contributed to process improvements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. Ensure that your documents are clear, concise, and professional, reflecting your strong written communication skills.
How to prepare for a job interview at Empresaria Group plc
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking about your experiences in both tongues.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in medical information or customer service. Provide specific examples of how you've handled inquiries, documented information, or contributed to process improvements. This will show that you understand the role's requirements.
✨Understand Regulatory Standards
Familiarise yourself with the regulatory standards relevant to medical information. Be ready to discuss how you would ensure compliance in your responses and documentation. This knowledge will demonstrate your commitment to quality and safety in healthcare.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask your interviewers about the team, company culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
