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For Companies At a Glance
- Tasks: Support clients by enhancing their experience with our innovative CX platform.
- Company: Join Resonate, an exciting Australian scale-up revolutionising customer experience with cutting-edge technology.
- Benefits: Enjoy a fun culture, personal growth opportunities, and the freedom to be yourself.
- Why this job: Be part of a dynamic team driving customer satisfaction and engagement with leading technologies.
- Qualifications: 2-4 years in customer success or related fields, with strong communication skills and a proven track record.
- Other info: Submit your resume highlighting your achievements and goals to join our vibrant team.
The predicted salary is between 36000 - 60000 £ per year.
Join Our Growing Customer Success Team!
On the heels of market expansion and growth, Resonate is hiring a Customer Success Manager to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space.
Here is what you can expect when working with us:
- The freedom to be 100% yourself
- The support and guidance to grow within your role and beyond
- A growing and fun culture that you will be a vital part of and help drive
- Deal with large local and international enterprise clients
- Gain exposure to leading technologies and product development
A day in the life of a Customer Success Manager will see you:
- Increasing Customer satisfaction by understanding how customers are using the platform and uncovering any gaps
- Driving usage by reaching out to end users to help them use the platform regularly
- Ensure that we are engaged with the right stakeholders in an account and that they’re receiving relevant communications from us
- Working with our marketing and implementation teams to ensure the most relevant information is being passed on
- Being cognitive of Customer business challenges and goals, and understand how the platform fits into this
- Upsell/Cross-sell to grow Customer Revenue
Requirements:
- 2 – 4 years of experience in customer success, sales, account management or customer service capacity with enterprise Customers.
- Strong verbal and written English communications skills
- Proven track record of renewals and upselling
- Proven track record of building strong client and internal stakeholder relationships within an organisation
- Creative and innovative in problem-solving and providing solutions
Interested in joining our team? Submit your resume along with achieved goals in every role and cover letter. We will consider applications that meet all above points.
Contact Detail:
Resonate CX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (UK)
✨Tip Number 1
Familiarise yourself with Resonate's platform and its features. Understanding how the Voice of Customer and Voice of Employee tools work will allow you to speak confidently about their benefits during interviews.
✨Tip Number 2
Research the latest trends in customer success and SaaS. Being knowledgeable about industry standards and innovations will help you demonstrate your expertise and passion for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Highlight specific instances where you've upsold or renewed contracts, as this aligns directly with the responsibilities of the role.
✨Tip Number 4
Network with current or former employees of Resonate on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Customer Success Manager (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, sales, or account management. Include specific achievements related to renewals and upselling, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in understanding customer challenges and driving platform usage.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Highlight Stakeholder Management: Emphasise your experience in building relationships with clients and internal stakeholders. Provide examples of how you've successfully engaged with different stakeholders to achieve business goals.
How to prepare for a job interview at Resonate CX
✨Know the Product Inside Out
Make sure you understand Resonate's CX platform and its features thoroughly. Familiarise yourself with how machine learning, text analytics, and data visualisation work within the platform, as this will help you discuss how you can drive customer satisfaction and usage effectively.
✨Demonstrate Your Customer Success Experience
Prepare specific examples from your previous roles that showcase your experience in customer success, sales, or account management. Highlight your achievements in renewals and upselling, as well as how you've built strong relationships with clients.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've creatively solved problems for customers in the past. Think of scenarios where you identified gaps in service or product usage and how you addressed those challenges to improve customer satisfaction.
✨Engage with Stakeholders
Understand the importance of engaging with various stakeholders within an organisation. Be prepared to talk about how you ensure relevant communications are sent to the right people and how you manage relationships to drive customer success.
