Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations at the Glasshouse Kitchen and seasonal pop-ups, ensuring top-notch service.
- Company: Join Company of Cooks, a vibrant team serving great food since 1996 in iconic UK venues.
- Benefits: Enjoy perks like a pension scheme, digital GP access, travel discounts, and wellness classes.
- Why this job: Be part of a creative community that values your input and fosters personal growth.
- Qualifications: Experience in management and a passion for customer service are essential.
- Other info: Diversity is celebrated here; we want you to thrive and be yourself!
The predicted salary is between 34000 - 46000 £ per year.
Craft, Creativity and Community - we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK’s most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an absolute focus on the details that make good restaurants, cafes and bars, great ones. In October 2019 the company was brought into the CH&CO family. The completion of the deal saw Company of Cooks become the group’s go-to operators in heritage and performance venues, art galleries and destinations.
Location: Surrey
Salary: £40,000 per annum
Shift Pattern: 40 hours per week, 5 over 7 days
Key Responsibilities:
- Oversee daily operations of the Glasshouse Kitchen and seasonal pop-ups (Playground Kiosk, Hatch, Beverage Van), ensuring smooth service and high-quality customer experience.
- Manage a team of 20-40 staff, including an Assistant Manager and Supervisor, providing leadership, training, and support to maintain productivity and morale.
- Develop and implement operational processes to ensure efficiency, consistency, and compliance with health and safety standards.
- Monitor and control budgets and financial performance, including forecasting, cost management, and inventory control, ensuring profitability across all areas.
- Lead seasonal pop-up planning and execution, including menu development, staffing requirements, and operational timelines to ensure successful seasonal operations.
- Provide strong customer relationships, addressing feedback, ensuring a positive guest experience, and driving customer satisfaction to maintain high ratings and repeat visits.
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Contact Detail:
Gather & Gather UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with Company of Cooks' values of Craft, Creativity, and Community. Show how your personal values align with theirs during any conversations or interviews, as cultural fit is crucial for a General Manager role.
✨Tip Number 2
Research the specific venues and events that Company of Cooks operates in. Being knowledgeable about their past projects and current offerings will help you demonstrate your enthusiasm and understanding of the business during discussions.
✨Tip Number 3
Prepare to discuss your leadership style and experience managing diverse teams. Highlight examples where you've successfully motivated staff and improved team morale, as this is key for overseeing a large team in a busy environment.
✨Tip Number 4
Be ready to talk about your experience with budget management and operational efficiency. Have specific examples of how you've previously controlled costs and improved profitability, as these skills are essential for the General Manager position.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand the core values of Company of Cooks. Highlight how your personal values align with their focus on craft, creativity, and community in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in managing teams and operations, especially in hospitality or similar environments. Use specific examples that demonstrate your leadership skills and ability to enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also showcases your passion for the hospitality industry. Mention any experience you have with seasonal operations or budget management, as these are key responsibilities for the role.
Showcase Your Leadership Style: In your application, describe your approach to team management and how you motivate staff. Provide examples of how you've successfully led a team in the past, particularly in high-pressure situations, to ensure smooth service and high-quality customer experiences.
How to prepare for a job interview at Gather & Gather UK
✨Emphasise Your Leadership Skills
As a General Manager, you'll be leading a team of 20-40 staff. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any training or mentoring experiences that showcase your ability to motivate and support your team.
✨Showcase Your Operational Expertise
The role requires developing and implementing operational processes. Be ready to talk about your experience with operational efficiency, compliance with health and safety standards, and how you've previously improved service quality. Specific examples will help demonstrate your capability.
✨Discuss Financial Acumen
You'll need to monitor budgets and financial performance. Prepare to discuss your experience with cost management, forecasting, and inventory control. Providing concrete examples of how you've contributed to profitability in previous roles will strengthen your case.
✨Highlight Customer Relationship Management
Customer satisfaction is key in this role. Be ready to share how you've built strong customer relationships and handled feedback effectively. Discuss any strategies you've implemented to enhance guest experiences and drive repeat visits.
