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For Companies At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for a public sector client.
- Company: Join a dynamic Tech Support Team in a high-profile environment in Central London.
- Benefits: Enjoy a competitive daily rate, Monday to Friday hours, and minimal travel requirements.
- Why this job: Be a key player in supporting government teams and enhancing user IT services.
- Qualifications: Experience in IT support, strong Windows OS knowledge, and excellent communication skills required.
- Other info: Driving license is essential for occasional site visits.
The predicted salary is between 40000 - 60000 £ per year.
IT Support - SC cleared
Inside IR35 around £200 per day
Monday to Friday, 09:00–17:30 at Central London
Occasional Travel: Minimal travel to other sites may be required - therefore driving license is essential.
About the role
We are seeking a customer-focused IT Engineer to join the Tech Support Team focussing on providing IT Support for a Public Sector client based in Central London. This is an exciting opportunity to work within a high-profile environment providing hands-on IT support to Gov teams. You will be a key point of contact for resolving technical issues and ensuring the smooth operation of user IT services.
What will you do?
- Deliver first and second-line technical support to end-users.
- Troubleshoot and resolve hardware, software, and peripheral issues.
- Manage user accounts, permissions, and configurations within GOV-compliant environments.
- Provide excellent customer service and maintain a professional demeanour at all times.
- Escalate more complex issues to appropriate support teams where necessary.
- Ensure all incidents and requests are accurately logged and managed via the service desk system.
- Maintain documentation and contribute to knowledge base updates.
- Be willing to support other sites on rare occasions, which require driving your own car.
Essential Skills and Experience:
- Proven experience in a similar IT support or service desk environment.
- Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.
- Confident in diagnosing hardware and software issues.
- Excellent interpersonal and communication skills.
- Ability to manage and prioritize multiple support tickets efficiently.
IT Support employer: identifi Global Resources
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used in public sector environments. Understanding the nuances of government compliance and security protocols can give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent interpersonal communication. Practising how to handle difficult situations or technical issues with a calm and professional demeanour will be beneficial.
✨Tip Number 3
Network with current or former IT support professionals in the public sector. They can provide insights into the role and may even refer you to opportunities within their organisations.
✨Tip Number 4
Prepare for potential scenario-based questions in interviews. Think about past experiences where you successfully resolved technical issues or managed multiple support tickets, as these examples will showcase your problem-solving abilities.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided first and second-line support. Emphasise your knowledge of Windows OS, Microsoft Office Suite, and any networking skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to troubleshoot technical issues. Mention your experience in similar environments and how you can contribute to the Tech Support Team.
Highlight Essential Skills: In your application, clearly outline your proven experience in IT support, your interpersonal and communication skills, and your ability to manage multiple support tickets. This will demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support.
How to prepare for a job interview at identifi Global Resources
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Microsoft Office Suite, and basic networking concepts. You might be asked to troubleshoot a common issue on the spot, so brush up on your diagnostic skills before the interview.
✨Demonstrate Customer Service Excellence
Since this role is customer-focused, think of examples where you've provided exceptional support in previous positions. Highlight your ability to maintain professionalism and a positive attitude, even under pressure.
✨Familiarise Yourself with the Public Sector
Understanding the unique challenges and requirements of working within a public sector environment can set you apart. Research any relevant policies or compliance standards that may apply to IT support in this context.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific technical issues or customer interactions. Practising responses to common scenarios can help you articulate your thought process and problem-solving abilities effectively.
