Site Reliability Engineer

Paymentology is the first truly global issuerprocessor giving banks and fintechs the technology team and experience to rapidly issue and process Mastercard Visa and UnionPay cards across more than 50 countries at scale. Our advanced multicloud platform offering both shared and dedicated processing instances vast global presence and richer realtime data set us apart as the leader in payments. Were on the hunt for an exceptional Site Reliability Engineer (SRE) to join our dedicated team. As an SRE at Paymentology youll be the superhero responsible for maintaining improving and ensuring the high availability scalability and performance of our platform. What you get to do:: Platform Reliability and Scalability: Build software that enhances Paymentology services scalability and reliability. Ensure platform services meet required uptime and service quality levels. Contribute to the design of reliable cloud infrastructure and implement reusable clouduptime components as code. Regularly review and optimise SRE practices tools and methodologies to enhance overall system reliability and team efficiency. Observability and Automation: Contribute to the design implementation and maintenance of observability and monitoring solutions to track the platform health its costeffectiveness the reliability and scalability and identify potential issues which can be fed back to product and platform engineering in a continuous improvement loop. Develop and implement automation scripts and tools to streamline operations and reduce manual interventions. Enable product teams to selfserve by participating in the development of a developer platform. Production Issue Resolution: Play an active role with the incident response teams diagnosing and resolving production issues quickly to minimise downtime. Standards Compliance: Support product teams in building services that adhere to our security and quality standards. Crossteam Collaboration: Work closely with engineering operations and product teams to ensure reliability is considered throughout the endtoend software development lifecycle. We seek to achieve this through advocacy and developing a culture of reliability. What you can look forward to:: At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale. Travel: < 5% Requirements : What it takes to succeed: Bachelor s Degree in Computer Science Information Technology or related field. A minimum of 3 years in a dedicated SRE role as well as 5 years of prior software development experience. Comprehensive understanding of largescale distributed platform architecture. Extensive handson cloud experience particularly with AWS. Proven experience developing scalable modular infrastructureascode projects using tools such as Terraform CloudFormation Puppet and Ansible. Practical experience with Docker and container orchestrators including AWS ECS & EKS and Kubernetes. Experience in administering or integrating identity management systems for SSO including AWS IAM Okta and Active Directory. Experience with disaster recovery and redundancy strategies in both cloud and onpremises environments. Proficiency with leading monitoring tools such as Datadog Honeycomb.io Splunk Prometheus Grafana ELK Stack and New Relic. Programming expertise especially in systems programming languages (e.g. Java Kotlin Scala) and databases (e.g. SQL Server PostgreSQL). Familiarity with industryleading CI/CD tools such as Jenkins GitHub Actions Gitlab CI CodePipelines CircleCI and ArgoCD. Track record of achieving platformlevel and endtoend SLIs SLOs and SLAs and fostering accountability. Ability to navigate complex situations and lead effective postincident reviews (PIRs). Knowledge of implementing solutions to reduce Mean Time to Identify (MTTI) and Mean Time to Resolve (MTTR). Expertise in implementing best practices for load balancing fault tolerance and resource allocation to maintain service quality and efficiency at scale. Understanding of security best practices within cloud environments. Youll also need to bring a collaborative mindset working seamlessly across teams to drive innovative solutions. And of course your exceptional communication skills in English will allow you to clearly convey your ideas and recommendations. As a key member of our technical team you will be expected to maintain high availability and be ready to address critical incidents ensuring the continuous performance of our systems. This includes being part of an oncall schedule to support 24/7 operations. Why Paymentology Fulltime remote position with flexible hours. An inclusive and supportive work environment that values diversity. A chance to work on cuttingedge technology projects that make a difference. Opportunities for continuous learning and development. Ready to Join Us If youre a gadget guru who thrives on optimizing infrastructure automating all the things and delivering skyhigh availability and performance we want to hear from you! Apply now and be part of a company that values your skills and fosters your growth. Remote Work : Yes Employment Type : Independent Contractor