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- Tasks: Engage with supporters, manage queries, and support fundraising efforts in a friendly team.
- Company: Join a respected health charity making a real difference in people's lives.
- Benefits: Enjoy hybrid working, competitive pay, and holiday pay while gaining valuable experience.
- Why this job: Make an impact in supporter care while developing your skills in a supportive environment.
- Qualifications: Experience in customer service or admin, proficiency in Microsoft Office, and CRM knowledge required.
- Other info: Applications close on 12th May 2025; diverse candidates are encouraged to apply.
The predicted salary is between 25000 - 35000 £ per year.
Temporary Contract - 6 months full time or part time. £110.67 per day PAYE + £16.60 holiday pay. Hybrid working, 2 days a week in London.
The Talent Set is delighted to partner with an esteemed Health charity as they recruit for a 6-month interim Supporter Care Officer. This role is a fantastic opportunity for someone with a passion for supporter engagement and excellent administrative skills to make a real impact. Working within a small, friendly team of three, you will play a crucial role in delivering exceptional service to donors and supporters.
Your day-to-day will include:
- Responding to fundraising inbox queries, answering phone calls, managing data entry (Raiser’s Edge), and supporting a wide range of fundraising admin tasks.
Key Responsibilities:
- Respond promptly and professionally to supporter enquiries via email, phone, and post, ensuring a positive and engaging donor experience.
- Maintain accurate and up-to-date donor records using the CRM system (e.g., Raiser’s Edge), including data entry, gift processing, and supporter communications.
- Support fundraising campaigns and events with administrative tasks, mailings, and logistics to help drive income and engagement.
- Work collaboratively with internal teams to ensure consistent messaging, timely responses, and smooth handovers where needed.
- Identify and escalate issues or trends in supporter feedback to help improve processes and enhance overall supporter satisfaction.
Person Specification:
- Previous experience in a supporter care, customer service, or administrative role, ideally within a charity or not-for-profit environment.
- Proficient in Microsoft Office (especially Outlook, Word, and Excel), with the ability to manage multiple tasks efficiently.
- Confident using a CRM database, preferably Raiser’s Edge, with strong attention to detail and accuracy in data entry.
- Excellent written and verbal communication skills, with a warm, professional, and empathetic manner.
- Organised, proactive, and team-oriented, with the ability to work independently and manage workload effectively in a hybrid setting.
The deadline for applications is Monday 12th May 2025. To be considered for this position please apply with your CV as soon as possible. We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Supporter Care Officer employer: THE TALENT SET
Contact Detail:
THE TALENT SET Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Officer
✨Tip Number 1
Familiarise yourself with Raiser’s Edge or similar CRM systems. If you haven't used it before, consider taking an online course or watching tutorials to get a good grasp of its functionalities, as this will give you a significant edge during the interview.
✨Tip Number 2
Research the charity's recent fundraising campaigns and events. Being able to discuss their initiatives and how you can contribute to their goals will demonstrate your genuine interest and commitment to their mission.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer service skills and ability to handle supporter queries effectively. Highlighting specific situations where you made a positive impact will help you stand out.
✨Tip Number 4
Practice your communication skills, both written and verbal. Since the role involves engaging with supporters, being able to convey information clearly and empathetically will be crucial, so consider doing mock interviews with friends or family.
We think you need these skills to ace Supporter Care Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporter care, customer service, or administrative roles. Emphasise any previous work within charities or not-for-profit environments to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporter engagement and your administrative skills. Mention specific examples of how you've provided excellent service in past roles and how you can contribute to the team.
Highlight CRM Experience: If you have experience using Raiser’s Edge or similar CRM systems, be sure to mention this prominently. Detail your proficiency in data entry and managing donor records, as this is crucial for the role.
Showcase Communication Skills: Demonstrate your excellent written and verbal communication skills in both your CV and cover letter. Use a warm and professional tone, and provide examples of how you've effectively communicated with supporters or clients in the past.
How to prepare for a job interview at THE TALENT SET
✨Show Your Passion for Supporter Engagement
Make sure to express your enthusiasm for supporter care during the interview. Share specific examples of how you've positively impacted donor experiences in previous roles, as this will demonstrate your commitment to the charity's mission.
✨Familiarise Yourself with Raiser’s Edge
Since the role involves using Raiser’s Edge, it’s a good idea to brush up on your skills with this CRM system. If you have experience with it, be ready to discuss how you've used it effectively in past positions.
✨Prepare for Common Supporter Care Scenarios
Think about potential scenarios you might face in supporter care, such as handling difficult queries or managing data entry errors. Prepare responses that showcase your problem-solving skills and ability to maintain a positive attitude.
✨Demonstrate Your Team Spirit
As you'll be working within a small team, highlight your collaborative skills. Share examples of how you've worked well with others in the past, and be ready to discuss how you can contribute to a friendly and efficient team environment.
