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- Tasks: Join our night team to manage guest requests and ensure hotel safety.
- Company: Be part of LGH Hotels Management, a leader in the UK hospitality scene.
- Benefits: Enjoy discounts, free meals, wellbeing support, and more perks!
- Why this job: Experience a vibrant work culture while making a difference in guests' nights.
- Qualifications: Strong communication skills and a calm approach under pressure are essential.
- Other info: Work in a historic hotel near Liverpool's top attractions!
We are seeking a reliable and responsible Casual Night Team Member to join our team and ensure the smooth running of the hotel during the night shift. The Night Team Member will be responsible for managing guest requests, ensuring security and safety procedures are adhered to, and providing general support to the hotel staff.
Responsibilities:
- Managing guest requests and ensuring they are handled promptly and professionally.
- Maintaining security and safety procedures during the night shift.
- Performing regular security checks throughout the hotel.
- Providing general support to the hotel staff during the night shift.
- Assisting with any maintenance or housekeeping tasks that may arise.
- Setting up meeting rooms and other areas as required.
- Serving food and beverages to guests as required.
- Checking guests in and out of the hotel as required.
- Handling any emergency situations that may arise.
- Preparing reports for senior management as required.
Benefits:
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate:
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Our Liverpool Inn is part of the Sure Hotel Collection by Best Western, built during the city's maritime boom years. Tucked into the impressive University District close to the Metropolitan Cathedral, we are just a mile from the famous Albert Docks. Plus the hotel is within easy reach of the Tate Modern and other museums, theatres like the Empire, Everyman and Royal Court, and the fabulous shopping of Peter's Lane and the Cavern Quarter, alongside a smorgasbord of top-notch cafes, bars and restaurants.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Casual Nights Team Member - Liverpool employer: LGH - Best Western
Contact Detail:
LGH - Best Western Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Nights Team Member - Liverpool
✨Tip Number 1
Familiarise yourself with the hotel and its surroundings. Knowing the local area, including nearby attractions and amenities, can help you engage with guests and provide better service during your night shifts.
✨Tip Number 2
Brush up on your communication skills. As a Night Team Member, you'll need to handle guest requests and emergencies effectively, so practice clear and calm communication to ensure you can manage any situation that arises.
✨Tip Number 3
Demonstrate your understanding of safety and security procedures. Be prepared to discuss how you would handle various scenarios, such as managing guest safety or responding to emergencies, to show you're ready for the responsibilities of the role.
✨Tip Number 4
Show your flexibility and adaptability. Highlight any previous experience working evenings or weekends, as this role requires a willingness to work non-traditional hours, which is crucial for a successful application.
We think you need these skills to ace Casual Nights Team Member - Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles that involved night shifts or customer service. Emphasise skills like communication, organisation, and your ability to handle pressure.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Casual Nights Team Member role. Mention your understanding of safety and security procedures and how you can contribute to the smooth running of the hotel during night shifts.
Showcase Relevant Skills: In your application, clearly demonstrate your strong communication and interpersonal skills. Provide examples of how you've remained calm in high-pressure situations and your flexibility in working hours.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at LGH - Best Western
✨Show Your Communication Skills
As a Casual Nights Team Member, strong communication is key. Be prepared to demonstrate your ability to handle guest requests and interact with hotel staff effectively during the interview.
✨Understand Safety Procedures
Familiarise yourself with basic safety and security protocols relevant to the hospitality industry. This knowledge will show that you take the role seriously and are ready to ensure guest safety.
✨Stay Calm Under Pressure
The night shift can be unpredictable. Prepare examples from your past experiences where you remained composed in high-pressure situations, as this will highlight your suitability for the role.
✨Demonstrate Flexibility
Since the role requires working evenings and weekends, express your willingness to adapt your schedule. Share any previous experiences where you successfully managed flexible work hours.
